| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How to get it to connect to two different routers？ | 2023-05-16 | Thanks for your question, The camera can't be connected to two different routers at the same time. If you want to change the routers, you must reset the camera and reconnect your mobile and the camera. By the way,please make sure that your phone and camera are both connected to the same WIFI network before pairing them. | YOUNGINC | 2023-05-16 |
| Does this have to be mounted to a flat surface? Can it be attached to a pole? | 2023-03-04 | I have mine attached to a pole. I would think a preferred setup | Eddy234 | 2023-03-04 |
| Does this take a picture automatically and store it so you can view it on the app later? | 2023-04-17 | Yes, it will store the images locally on an SD card. | Eddy234 | 2023-04-17 |
| How are you able to prevent squirrels from eating most of the bird seed? | 2023-04-05 | Haha, the siren sometimes works. I only half fill the container. Also, I use smaller seed | Eddy234 | 2023-04-17 |
| Does this automatically capture pictures or do you have to go into the app and push a button? Also can photos export from the app to your phone storag | 2023-05-01 | To capture a picture you must push a button in the app. It can be tricky to get the picture you want because the birds don't hold still and there is a bit of a lag between when you push the button and when the picture is taken. A good picture is necessary in order to have the app identify the bird. Nevertheless, through a modicum of perseverance, I have gotten lots of good pictures. I am not sure about transfering pictures to your phone storage. But, to export photos, I think it might be best to install an microSD card and have the still and motion pictures stored there. Although I haven't attempted to transfer pictures from my microSD card, I would think you could then download the pictures to your computer by inserting the microSD card in a card reader attached to the computer. I installed a 64gb microSD card and that is more than enough capacity. | csturde | 2023-05-01 |
| How do i set up bird id? i get error try another picture or another error message | 2023-02-16 | There is no set up required to ID a bird other than installing the Bird Lover application. An error message might be because the picture of the bird is not at a good angle. I am a new user so there may be other reasons for the ID request to fail of which I am unaware. | csturde | 2023-03-07 |
| How do i replace the battery?what is the tf card's utmost capacity? | 2023-03-06 | Video could not be loaded | YOUNGINC | 2023-03-07 |
| How do i replace the battery?what is the tf card's utmost capacity? | 2023-03-06 | Unfortunately, the battery is not replaceable. My birdfeeder came with a 64Gb TF card. I would assume that is sufficient capacity, but I haven't had it long enough to determine if that is true. | csturde | 2023-03-07 |
| How can I access the top of the camera to connect the solar cable or install an SD card? | 2023-02-15 | The camera's top will tilt toward the front of the bird feeder. It is a bit hard to do and the cable can interfere a bit because it is a cramped space, but keep at it and you can make it happen. | csturde | 2023-03-07 |
| Is the stored pictures it takes and stores on the sd card card able to be accessed via the app without removing the sd card? | 2023-04-17 | This was a gift so I do not know how well it is working | Elizabeth A. Jackson | 2023-04-21 |
| Is the stored pictures it takes and stores on the sd card card able to be accessed via the app without removing the sd card? | 2023-04-17 | Absolutely, yes. | csturde | 2023-05-01 |
| Do you have to be on the same network to watch or am I able to use it when away from home? | 2023-04-03 | Nope. | Robert I. | 2023-04-03 |
| Can you view birds live with Windows laptop using browser? If so, how? | 2023-02-21 | That is a great question but I'm not sure of the answer. I would like to know also, but I'm using Mac OS. I would assume if you can on a Windows browser you can on a Mac browser, as well. | csturde | 2023-03-07 |
| Is there a lifespan for AI identification?Is it completely free? | 2023-02-14 | It is available and free forever | UPS i-Parcel | 2023-02-14 |
| How do you remove the camera so you can install a tf card? | 2023-02-14 | I asked something similar. The camera can be carefully rotated to access the top of the camera | Eddy234 | 2023-02-16 |