| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Anyone know how much 1 portion is for this pet feeder? | 2023-03-27 | The exact weight or volume may vary slightly depending on the particle size of the cat food. We measure roughly 1 portion of 15g. | Currens | 2023-03-29 |
| Is there a video on how to set the clock time and feeding time? | 2023-03-21 | Hey I just googled “sailnovo automatic cat feeder for two set up” and found a video. | Laura Canapa | 2023-03-21 |
| Is there a video on how to set the clock time and feeding time? | 2023-03-21 | Video could not be loaded | Laura Canapa | 2023-03-21 |
| Is there a video on how to set the clock time and feeding time? | 2023-03-21 | Yes but I couldn't figure out how to copy the link from my phone but go to YouTube and put in sailnovo pet feeder and it was the first video to show up | Steven | 2023-03-26 |
| Do you guys sell a wet food version of this product for 2 cats? | 2023-04-21 | I doubt it based on how it works. | C. | 2023-06-14 |
| How tall is this without the leg extensions? | 2023-04-26 | The feeder is 1ft tall without the legs. | kaleen P. | 2023-04-27 |
| How tall is this without the leg extensions? | 2023-04-26 | Thank you for your question, the height of this cat feeder is 25cm without the leg extension. | Currens | 2023-05-04 |
| How high off the ground are the food bowls with the risers attached? | 2023-06-14 | It slopes in the front. So the sides are 4 inches from the floor to the top of the dish and the front is 3.5 inches | Laura Canapa | 2023-06-14 |
| How high off the ground are the food bowls with the risers attached? | 2023-06-14 | Not too high. My cat has adapted well to this. | C. | 2023-06-14 |
| How high off the ground are the food bowls with the risers attached? | 2023-06-14 | Thank you for your question, the height of food bowls with the risers attached off the ground is 5cm. | Currens | 2023-06-15 |
| The feeder is not dispensing food and when I press the manually feed it shows E0:02. What does that mean? | 2023-05-30 | We had to change type of cat food to use something more pellet shaped. Meow Mix shapes wouldnt dispense well. Maybe try a different shaped dry food? | Queen B | 2023-05-30 |
| The feeder is not dispensing food and when I press the manually feed it shows E0:02. What does that mean? | 2023-05-30 | "Thank you for your question. When you need to manual feeding, please use this funtion in the unlock mode. Here is the Instruction to manual feeding. 1.Hold UNLOCK button for 3s to unlock screen. 2. Press FEED button to manually dispense portion. Note: Manual feeding won't affect scheduled feeding." | Currens | 2023-06-02 |