| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| can i set it to feed just once a day? | 2023-06-08 | Yes | Amazon Customer | 2023-06-08 |
| can i set it to feed just once a day? | 2023-06-08 | Yes, just set the other five settings to zero amount. | Warren Levine | 2023-06-08 |
| can i set it to feed just once a day? | 2023-06-08 | Yes. It is very flexible. You can set the number of feedings, 1-6, when to feed and how much to feed with each feeding. I have 2 adult cats and I have mine set at 8AM and 6PM, with 5 as the amount. They seem happy and no longer bug me about feeding time. They know when it is coming. It does a sweep to clear the tray before dispensing and as soon as they hear it, they are gone! You can also record your voice to play with each feeding. And it is battery backed up so you don't loose your settings. | Amazon Customer | 2023-06-08 |
| can i set it to feed just once a day? | 2023-06-08 | Yes you can set for onceaday. I do. Kind of crazy how to start up but once you figure out it's a piece of cake. | Rita… | 2023-06-10 |
| Lost the owners manual. How do i get another so i can program it? | 2023-04-05 | Video could not be loaded | Molypet | 2023-04-05 |
| How often should we replace the desiccant bags? | 2023-04-14 | Hi, we recommend you to replace the desiccant bag once a month, and the size of the bag is 1.77*2.36in. We do not sale the bag individullay, you can buy it yourself. | Molypet | 2023-04-17 |
| How long does this last on batteries only? | 2023-03-13 | Should last for at least 3 months easily. But use quality batteries. | Michael C. Crawford | 2023-03-13 |
| How long does this last on batteries only? | 2023-03-13 | I have not had it long enough to test all the way through. Best has been about 7 days before having to reprogram it. | Ksenia Ross | 2023-03-13 |
| How long does this last on batteries only? | 2023-03-13 | Our feeder supports only 3 D size alkaline batteries for power supply. If you only feed one adult cat, the battery can last for about 3 months. | Molypet | 2023-03-14 |
| Can it work with only batteries or does it need both cable and batteries? | 2023-02-28 | It comes with power cord and you can install backup batteries in case of blackout. | E P | 2023-02-28 |
| Can it work with only batteries or does it need both cable and batteries? | 2023-02-28 | It can work with just batteries. If you’re prone to power outages having the batteries in when also using the cord can save the feed settings. | Sophia | 2023-02-28 |
| Can it work with only batteries or does it need both cable and batteries? | 2023-02-28 | It should, though you will go through batteries quickly. The batteries are in case of a power outage. The machine will still work and your settings will stay. | Kristopher Otterson | 2023-02-28 |
| Can it work with only batteries or does it need both cable and batteries? | 2023-02-28 | Yes I can be used with batteries only (3x D-Cells), but you do need to plug it in to set it up. Afterward setup it will work with only batteries but the LED screen will only light up if you touch a button. | Ronald Blum | 2023-02-28 |
| Can it work with only batteries or does it need both cable and batteries? | 2023-02-28 | It can work on only batteries | Amazon Customer | 2023-03-01 |
| Can it work with only batteries or does it need both cable and batteries? | 2023-02-28 | It can work with only batteries (3 alkaline batteries), but we recommend using both cable and batteries to prevent missed feedings due to power outages. | Molypet | 2023-03-14 |
| How many days does this feed 2 cats approximately? | 2023-03-23 | 2-3 weeks | Amanda Jones | 2023-03-27 |
| How many days does this feed 2 cats approximately? | 2023-03-23 | The capacity of our feeder is 6L, if feeding two adult cats at the same time, it can last about 2 weeks. | Molypet | 2023-04-21 |
| How to use the voice recording function? | 2023-04-14 | Hi, please long press the record button to record your voice or cancel recording. Have any other questions please feel free to contact us. | Molypet | 2023-04-17 |
| I am receiving a notification that the food is low in the feeder but it is not (full to nearly the top of the canister). how can I remedy this? | 2023-05-07 | I’m not entirely sure, but I think they had a troubleshooting at the back of the manual. I would also personally stir the food and make sure there isn’t a jam or something. Also maybe power cycle. | Terri Billings | 2023-05-07 |
| Is the plastic bpa free? Are the bowls stainless steel? | 2023-04-28 | I have no idea if the plastic is bpa free. The bowls are metal and could be stainless steel, it does not say. It is an amazing product! | Lachele | 2023-05-02 |
| Can the cat knock over the feeder and get the food out? | 2023-03-23 | No, it is very sturdy. | Amanda Jones | 2023-03-27 |
| Can the cat knock over the feeder and get the food out? | 2023-03-23 | Our lids are designed to be twist-on. It is difficult for pets to open by knocking it over. The lid can only be opened by twisting it hard, which effectively prevents cats from eating by themselves. | Molypet | 2023-04-05 |
| Can I use two power supplies at the same time? | 2023-04-14 | Of course, the smart cat feeder support plug-in and 3 D-size batteries (not included) battery power supply separately. We recommend dual power supply, even if the power goes out or offline ensuring scheduled feeding is uninterrupted. | Molypet | 2023-04-14 |
| Dispenser released much more than the scheduled amount at feeding time...at least a cup instead of 30 grams. any ideas? | 2023-03-17 | mine best do that | Rose | 2023-03-17 |
| Dispenser released much more than the scheduled amount at feeding time...at least a cup instead of 30 grams. any ideas? | 2023-03-17 | In the setting process, when the screen appears "F-" means that it is setting the number of portions. You can press "Reduce" or "Plus" to adjust the feeding portion you need, one portion of each meal is about 10g. It can be set to 1-50 portions per meal, that is, 10g-500g. You can set it to "F-01".This is our smallest portion, about 10g. | Molypet | 2023-04-21 |
| Does the food resevior lock to the feeder to prevent spills? | 2023-04-20 | Yes! Both the food reservoir and the lid lock in place. I just take the lid off to refill but the entire reservoir can be removed for easy cleaning. Just turn them clockwise to lock them in place! | Amanda | 2023-04-20 |
| Does the food resevior lock to the feeder to prevent spills? | 2023-04-20 | Yes | Virg | 2023-04-20 |
| Can i share my device with my families? | 2023-04-15 | Video could not be loaded | Molypet | 2023-04-17 |
| Can i skip a meal without turning it off completely? | 2023-05-10 | No you can not skip a meal | nicole strout | 2023-05-10 |
| Are these bowls designed for Whisker relief? I just found out this was a thing for cats and how extra sensitive their whiskers can be. | 2023-03-27 | I am not 100% certain but our 2 very different size and types of cats took to the stainless steel bowls immediately. They are pretty wide so I can't imagine that the bowls are affecting them negatively. Hope that helps? | Amanda Jones | 2023-03-27 |
| Are these bowls designed for Whisker relief? I just found out this was a thing for cats and how extra sensitive their whiskers can be. | 2023-03-27 | Yes, our bowl is specially designed for pets and it is made of stainless steel, so it is safer to feed. And the bowl is big and round, which is more convenient for pets to eat. | Molypet | 2023-04-21 |
| Where is it made? | 2023-03-27 | China | Amazon Customer | 2023-03-27 |
| Where is it made? | 2023-03-27 | It's made in China. | Molypet | 2023-04-05 |
| Can you use the app for multiple feeders? I have 3 cats and am wondering if I bought multiple could I use the same app/account for all 3? | 2023-04-23 | Yes, you can buy multiple Molypet F02W feeders and use the same app to control them. Just to make sure taht you have connected all the three feeders with the APP. | Molypet | 2023-05-03 |
| Will it loose program if cut off | 2023-05-11 | Our feeders have built in microchips so you won't lose your programs (device time and feeding schedule) even if the power goes out. No need to reset within 7 days after power outage. | Molypet | 2023-05-11 |
| Will it loose program if cut off | 2023-05-11 | I think you mean power. Yes, you will have to reprogram it. It does come with a battery option. | Amazon Customer | 2023-05-11 |
| Is the selected serving size per bowl or divided between the two bowls? | 2023-03-30 | I believe it's per bowl but i just monitored for the first day or two and adjusted settings to the amount i wanted to feed. Since it's possible to adjust the proportion per bowl per feeding maybe it is a "per feeding"? Anyway I watched what was dispensed and adjusted the settings for my preference. | Tikiluv | 2023-03-31 |
| what is the diameter of the bowl? | 2023-05-31 | It’s about 6” | Warren Levine | 2023-05-31 |
| what is the diameter of the bowl? | 2023-05-31 | It comes with a tapered, stainless steel bowl that fits the bottom of the feeder. It is about 7"W X 1.75"D . | Amazon Customer | 2023-05-31 |
| what is the diameter of the bowl? | 2023-05-31 | About 6 inches | Amazon Customer | 2023-05-31 |
| what is the diameter of the bowl? | 2023-05-31 | The inside diameter of the bowl is 6.3 inches and the outside diameter is 6.7 inches. | Molypet | 2023-06-05 |
| Does this feeder have a slow feed option? | 2023-04-15 | Yes, the dog feeder supports slow feeding and you can set 1-10 meals per day 1-50 portions and the dispense time interval between every 2 servings from 0-10 minutes. | Molypet | 2023-04-17 |