| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a model with buit in power supply, to replace existing motion light and use same wiring instead of having anything exposed? | 2023-04-11 | Hello. Sorry that we don't have the battery version of this floodlight camera. If you prefer battery power cameras that support the spotlight when detecting motion, the Reolink Duo 2 is recommended. https://www.amazon.com/gp/product/B0BBTBXKVC/ It will be available next month. | ReolinkDirect | 2023-04-12 |
| Does this camera have optical zoom? | 2023-02-02 | Hello. No, this 4K floodlight camera can only support 16X digital zoom. If you prefer a 4K Poe camera with optical zoom, the RLC-811A is recommended. https://www.amazon.com/gp/product/B09873G7X3/ | ReolinkDirect | 2023-02-03 |
| Does the camera stay on 24/7 or only activated with motion? | 2023-02-08 | Hello. This wifi floodlight camera will stay on 24/7 and you can set it to record/alarm when detecting motion only. | ReolinkDirect | 2023-02-08 |
| How many minutes will the floodlights stay on after motion has been detected? | 2023-04-15 | Maybe 20-30 seconds. | Kenneth R. Beauchamp | 2023-04-15 |
| How many minutes will the floodlights stay on after motion has been detected? | 2023-04-15 | Hello. The duration time of the floodlight is adjustable, you can set it up to 15,30,45,60,90,120,150,180,200,250,300s. | ReolinkDirect | 2023-04-16 |
| Can you replace the light bulbs | 2023-02-08 | No they appear to be led integrated light bulbs | Kendra | 2023-02-08 |
| Can you replace the light bulbs | 2023-02-08 | Hello. No, the light bulbs are irreplaceable. And Reolink provides provides a 2-year warranty, feel free to contact us via Amazon message if you meet any issues with this camera. | ReolinkDirect | 2023-02-11 |
| Can this be hardwired to existing wiring powering an existing motion sensing driveway light, or does it need to be plugged into an outlet? | 2023-05-08 | Needs to be plugged in. If you know how to do electrical wiring you can install a plug in the junction box where your old light was. | S. Pinto | 2023-05-08 |
| Can this be hardwired to existing wiring powering an existing motion sensing driveway light, or does it need to be plugged into an outlet? | 2023-05-08 | Hello. Please use the original power adapter to plug the camera into an outlet, it is not suggested to hardwire it to existing wiring powering motion sensing driveway light because we have not tested this way. If you have any concerns, please feel free to contact us via Amazon message. | ReolinkDirect | 2023-05-10 |
| Does this work like the separate floodlight where it can be on all night and brighten when motion is detected? | 2023-03-14 | Hello. Yes, you can refer to the below link to link and set up the working schedule for the spotlight to make it active when detecting a person/vehicle in night mode. https://support.reolink.com/hc/en-us/articles/10918544226585 | ReolinkDirect | 2023-03-15 |
| What are the dimensions of the dc 12.0v=1.7a power supply lxwxh? | 2023-01-28 | Hello. The dimensions of the connector is 5.5*2.1mm. If you need more information about the power supply, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-29 |
| What is the power source? Does this have the same wiring as the traditional floodlight so I can turn in on/off using an indoor light switch? | 2023-01-11 | Hello. This 4K 180° panoramic camera can only be powered by the DC12V 2A adapter (included), which needs to plug into the outlet. You can refer to the link below to control the floodlight via the free Reolink app on your phone. https://support.reolink.com/hc/en-us/articles/6569664308505 | ReolinkDirect | 2023-01-13 |
| Can you record 24/7 on this? | 2023-01-16 | Hello. Yes, this 4K dual-lens camera can record 24/7 by setting up a continuous recording schedule via Reolink software. For how to set up the recording schedule, please refer to the link below. https://support.reolink.com/hc/en-us/articles/900000431446 | ReolinkDirect | 2023-01-17 |
| It seems like this unit requires an outlet to plug into for power. If I want to replace my existing flood light, can I cut the plug off and hard wire? | 2023-02-27 | Hello. Yes, this floodlight 4K camera needs to connect to the DC adapter (included) all the time to have a power supply. And it is not recommended to change the floodlight personally which may damage the camera. Reolink provides a 2-year warranty for this camera under Reolink Warranty Policy. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkDirect | 2023-02-28 |
| conectar a un tablet o monitor ? | 2023-05-23 | Hello. After configure WIFI for the 4K Duel-lens camera Duo Floodlight WIFI, you can download the Reolink Client on you PC to access the camera. | ReolinkDirect | 2023-05-26 |
| How far away can it be to pick up the Wi-Fi ? | 2023-02-08 | Hello, the wifi signal distance depends on your usage environment. In an open area, without any obstacles and interferences from other WiFi signals, the distance can reach 70~80 meters (about 210~240 feet) and the live video is stable and smooth. Here is an article you can refer to: https://support.reolink.com/hc/en-us/articles/360008743233 | ReolinkDirect | 2023-02-09 |
| Can this be configured so that the lights are triggered along with the camera on a motion detection event? | 2023-02-26 | Yes | Kendra | 2023-02-27 |
| Can this be configured so that the lights are triggered along with the camera on a motion detection event? | 2023-02-26 | Hello. Yes, you can refer to the below link to set the floodlight to activate when the camera detects motions. https://support.reolink.com/hc/en-us/articles/10918544226585 | ReolinkDirect | 2023-02-27 |
| Will motion detection/recording/light schedule work w/out a WiFi connection? Installing in a remote location and using hotspot to connect periodically | 2023-02-10 | Hello. Yes, the floodlight camera can detect a motion, turn on the light and record when there is no WiFi connection. | ReolinkDirect | 2023-02-11 |
| Does it work without an NVR? | 2023-02-03 | Hello. Yes, it can work without an NVR. It is able to work independently. For the initial setup, you can directly connect the security camera to the router via a network cable, and then power it with a DC 12V/2A power adapter. After the setup, the network cable can be removed. You can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkDirect | 2023-02-03 |
| Does it work without an NVR? | 2023-02-03 | Yes it stores the video on a memory card. You can access the videos with the reolink app on your phone or PC. The camera hooks up to your wifi. | K. C. | 2023-02-03 |
| Is this alexa and google home compatible... | 2023-01-19 | Hello. Yes, this 4K dual-lens WiFi camera can work with Google Home and Amazon Alexa. How to add this camera to Google Home and Amazon Alexa, you could refer to https://support.reolink.com/hc/en-us/articles/360020644034 and https://support.reolink.com/hc/en-us/articles/360037976953. | ReolinkDirect | 2023-01-20 |
| Can you purchase the Floodlight separate and add onto your existing camera? | 2023-02-03 | Hello, yes, there is a separate standalone floodlight. Here is the link for the WiFi version: https://www.amazon.com/dp/B0B7L5H3KK However, this floodlight can only be linked to some specific models of Reolink cameras. For which camera can work with the IOT device, please refer to the link below. https://support.reolink.com/hc/en-us/articles/10905147744025 | ReolinkDirect | 2023-02-05 |
| Is this the newest duo 2 wifi camera? | 2023-04-05 | Hello. No, Reolink Duo Floodlight WiFi and Duo 2 WIFI cameras are different models. One with floodlight and the other don't. You may choose as for your need. | ReolinkDirect | 2023-04-05 |
| Is this the newest duo 2 wifi camera? | 2023-04-05 | Yes it is. | William Hewitt | 2023-04-05 |
| Is this the newest duo 2 wifi camera? | 2023-04-05 | I believe it is. It has the 180 degree view and produces a single merged stream instead of the 2 streams the older one does. But they do not support it for their cloud service. | C. Lopeman | 2023-04-05 |
| Is this the newest duo 2 wifi camera? | 2023-04-05 | Yes latest with floodlight. | ML | 2023-04-05 |
| Can you use this product with the Reolink solor pannel | 2023-02-20 | Hello. Sorry that this wifi security camera can only be powered by the DC 12V adapter(included), can't be powered by the solar panel. | ReolinkDirect | 2023-02-21 |
| This flood cam.. will work with echo show | 2023-03-06 | Hello. Yes, you can refer to the below link to learn how to add this floodlight 4K camera to Alexa. https://support.reolink.com/hc/en-us/articles/360037976953 | ReolinkDirect | 2023-03-08 |
| Is this camera work with 220v or only 110v ? | 2023-05-04 | It comes with a 12 volt wall wart adapter. I received 100-240 v 50/60 Hz adapter. | ML | 2023-05-04 |
| Is this camera work with 220v or only 110v ? | 2023-05-04 | Hello. This dual-lens wifi camera can work under 110V~240V. And it comes with a 12V/1A power adapter and a 4.5m power extension cable. | ReolinkDirect | 2023-05-05 |
| Can the floodlights be turned on with the App or only when motion is detected? | 2023-04-15 | You can turn on flood lights with the app. | Kenneth R. Beauchamp | 2023-04-15 |
| Can the floodlights be turned on with the App or only when motion is detected? | 2023-04-15 | They can be turned on and off with the app. They also can be set to come on when motion is detected | John Mangum | 2023-04-15 |
| Can the floodlights be turned on with the App or only when motion is detected? | 2023-04-15 | Hello. The floodlight can be turned on via the App and also set to turn on when a motion is detected. | ReolinkDirect | 2023-04-16 |
| How long will 256 sd card record for, i have no nvr? | 2023-02-21 | Hello. The bitrate affects video quality and recording file size. In general, the higher the bitrate, the better the image and audio quality and the larger the file size. Here is the relationship between SD card capacity, bitrate, and recording time: by 256GB SD card, with a bitrate of 8192 kbps(default), this camera can record for 72.8 hours. | ReolinkDirect | 2023-02-22 |
| Can this camera be mounted to a horizontal surface, such as the bottom of an overhang? | 2023-01-28 | Hello. Yes, this 4K outdoor security camera can be installed in two ways. It can be mounted on horizontal surfaces such as ceilings etc. If you have any concerns, please contact us by Amazon message: https://www.amazon.com/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-29 |
| Will this work with synology surveillance station? | 2023-02-16 | Hello. Yes, you may refer to the below link to learn how to add this 4K floodlight camera to Synology. https://support.reolink.com/hc/en-us/articles/360004124293- | ReolinkDirect | 2023-02-17 |
| Does this camera work with the reolink cloud storage | 2023-03-06 | Hello. No, this 2.4G/5GHz dual-band camera can't support cloud service. You can store the recording video to the sd card inserted or back up it via the FTP function. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 256GB. You can find the 256GB sd card from the link below. https://www.amazon.com/gp/product/B0B8C8VKDP/ | ReolinkDirect | 2023-03-08 |