| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| how long does it take to restock this item again? | 2023-04-30 | Thanks for your inquiry. Yes, and our product is currently in stock and on sale. | TongTong Direct | 2023-05-01 |
| How can I use two T16 headset in the same room without them sharing music? | 2023-06-12 | The phone can connect to multiple Bluetooth devices at the same time, but only one can be used at a time (audio appears on the last connected Bluetooth device). | TongTong Direct | 2023-06-13 |
| Do these work with iPhones or iPads? | 2023-04-20 | Hello there, Thanks for your inquiry. Yes, our headphones are compatible with any bluetooth-enabled device. As long as your Iphone and Ipad have Bluetooth, it's compatible. | TongTong Direct | 2023-04-20 |
| Do these work with iPhones or iPads? | 2023-04-20 | Yes | Jean | 2023-04-26 |
| Why isn’t one earbud working? Why don’t the lights flash on that earbud? | 2023-03-28 | If one of the earbuds isn't charging, have found it helpful at times to clean off the metal contact points on the earbuds and on the charging case with a little rubbing alcohol or something similar. Those are the spots where they touch when the earbud is in the case to make the charge happen. Good luck. | Kirk | 2023-03-28 |
| Can I answer a call by bluetooth earbuds? | 2023-04-23 | Video could not be loaded | Amazon Customer | 2023-04-24 |
| Can I answer a call by bluetooth earbuds? | 2023-04-23 | Video could not be loaded | Amazon Customer | 2023-04-27 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | Mine are at 20 feet without walls. But if I'm in the house, walls do start interfering at about 15 to 20 feet. | Richard P. | 2023-03-29 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | I've never measured but, 15 ft sounds right. | Lee M. | 2023-03-29 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | I'd say 10 - 15 feet | BoDoGG | 2023-03-29 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | It's 10M /32.8ft; the distance depends on whether there's a wall in the space you're using. If there is a wall in the middle of your range, the connection distance will be reduced. | Yanly US | 2023-03-31 |
| How to register the caller id? | 2023-06-06 | Once connected to my phone the earbuds tell me the phone number and name of who is calling. | Michelle Cariveau | 2023-06-06 |
| How can I answer the calls through wireless headphones? | 2023-02-15 | Video could not be loaded | Yanly US | 2023-02-15 |
| Are the ear hooks adjustable? Like are they firm or can be tighten or are they soft? Thanks!! | 2023-02-08 | Flexible soft ear hooks sports earuds! Great!!! | Paula Reaves | 2023-02-08 |
| How to pair the wireless earbuds for the first time? | 2023-02-14 | Video could not be loaded | Yanly US | 2023-02-14 |
| How to register the caller ID correctly? | 2023-06-08 | Hello there, Thanks for your inquiry. Our headphones have an incoming call dialing function. In other words, when you answer a call while wearing two headphones, you press the MFB button on one of the headphones twice, and an incoming call is heard through the headphones. In addition, the numbers on the outside of the charging case indicate the charge of the charging case; the logos of the two charging graphs on the left and right headphones indicate the power of the two headphones. Hope this answer can helps. | TongTong Direct | 2023-06-08 |
| How to pair the wireless earbuds for the first time? | 2023-04-24 | Video could not be loaded | Amazon Customer | 2023-05-05 |
| Do these work with android phones? | 2023-05-29 | Yes I have a android phone | Lennie l Frazier | 2023-05-29 |
| Do these work with android phones? | 2023-05-29 | Yes they do. Super simple to set up and use. | Melanie | 2023-05-29 |
| Do these work with android phones? | 2023-05-29 | Yes. I have a Samsung S22+ and they work great. | Julie Johnson | 2023-05-30 |
| Do these work with android phones? | 2023-05-29 | I assume if the phone has Bluetooth, they will work. | Samplake | 2023-05-30 |
| Do these work with android phones? | 2023-05-29 | If your phone has Bluetooth, it works. Our headphones are compatible with bluetooth-enabled devices. | TongTong Direct | 2023-06-01 |
| Can the case be charged by wireless pad? | 2023-05-16 | Dear Customer, Thanks for your question. No, we are sorry to inform you that our headphones do not support wireless charging. Hope this answer can helps. | TongTong Direct | 2023-05-17 |
| Can the case be charged by wireless pad? | 2023-05-16 | Theese particular ones I'm not sure. The ones I have has a string attached | Jamison Burrus | 2023-05-17 |
| What is the status when the earbuds are charging in the case? | 2023-02-14 | Video could not be loaded | Yanly US | 2023-02-14 |
| Do these have power buttons on them? | 2023-03-04 | I don't believe so, they power up when you take them out of the charger case. | Trish | 2023-03-05 |
| Do these have power buttons on them? | 2023-03-04 | Yes. Also, it controls the volume, move forward to the next song or back to the previous song, answer and disconnect calls. | Tee | 2023-03-05 |
| Do these have power buttons on them? | 2023-03-04 | The volume control button of this headphones is touchable. You can watch the video in Q&A, which will tell you how to use it. | Yanly US | 2023-03-06 |
| Are these wireless rechargeable? | 2023-03-03 | They have a charging case, much like air pods. The ear buds charge while in the case. The case can be plugged in via USB-C cable, when needed. | Edward Alexander | 2023-03-03 |
| Are these wireless rechargeable? | 2023-03-03 | Yes. I charge them nightly. | Y. Samuels | 2023-03-03 |
| Are these wireless rechargeable? | 2023-03-03 | No, the headphones does not support wireless charging, but the charging case can be recharged once it is fully charged. | Yanly US | 2023-03-06 |
| when is the next sales is going to start for this item? | 2023-05-08 | Hello there, Thanks for your inquiry. We have an event for this product on the 15th. You can keep an eye on our shop at this time. | TongTong Direct | 2023-05-09 |
| How far away from phone will these work | 2023-03-25 | It seems around 50 feet | Dave | 2023-03-27 |
| I am unable to connect to imac. how can i connect it if it doesn't show up in system preferences? | 2023-05-19 | 1. Please reset the headphones First. Here are the way to reset the headphones: Step 1: Take out two earbuds from charging case , and check the green light flash. Step 2: Make sure earbuds are not connected with your device, then quickly touch 3 times on MFB touch. Step 3: The green light will light on 2 seconds and then light off means power off, then reset successfully. 2. Please Clear your Imac Bluetooth pairing record, then turn off Bluetooth for 1 minute, and then turn it back on. Follow the pairing method below to see if the Bluetooth name "T16" appears. Step 1: Please turn on the bluetooth function on your cell phone/ laptop. Step2: Open the charging case, take out the earbuds, the green lights flash on earbud. Step3: Select "T16" on your phone/ Laptop and connect the device, the green lights off when you connect successfully. (The earbuds will automatically tum off if not connected the device within 5 minutes. ) If the above tips still can not solve, please contact us Via Amazon Message Center for Product After-sales Service. | TongTong Direct | 2023-05-19 |
| Can I single use one of headphones to listening the music? | 2023-04-20 | Dear valued customers, Yes, the bluetooth headphones supports the mono mode and binaural mode, you could listen the music with either of earphones. The listening time lasts for 76H playtime in turn. Hope it will be useful for you. | Amazon Customer | 2023-04-20 |
| How to switch the music and adjust volume? | 2023-04-23 | Hello there, Thanks for your inquiry. On pausing/playing songs: Click the MFB button on one of the earbuds twice to pause/play the song. On switching music songs: Press the MFB button on the left earbud for 2 seconds to switch back to the Previous song. Press the MFB button on the right earbud for 2 seconds to switch back to the Next song. On adjusting the volume: Click the MFB button on the right earbud once to turn up the volume. Click the MFB button on the left earbud once to lower the volume. On activating voice assistants: Click the MFB button on one of the earbuds three times to activate the voice assistant. Hope this answer can helps. | TongTong Direct | 2023-04-24 |
| How’s the affection for clear calls? | 2023-04-20 | Hello there, Thanks for your inquiry. The wireless earbuds adopts environemental nosie cancellation technology to reduce the background noise during phone calls, built in dual- mic can capture your voice to result in clearer and more effective communication. Tips: Please wear 2 earbuds during the call to enjoy clear calls. Hope this answer can helps. | TongTong Direct | 2023-04-20 |
| How’s the affection for clear calls? | 2023-04-20 | I use this earbuds to called with my friends and our call went smoothly, so it is great for calls! | Alice R. Bartleyminter | 2023-04-20 |
| Surprised with the gaming mode, how’s the affection? | 2023-04-19 | Hello there, Thanks for your inquiry. Just click 4 time on either of earbuds then you could enter the game mode, which accurately capture the sound of footsteps/gunfire/car, quickly kill the enemy in the combat. There is almost no delay in the gaming / watching videos. Hope this answer can helps. | Amazon Customer | 2023-04-19 |
| Surprised with the gaming mode, how’s the affection? | 2023-04-19 | Hey boy, I switch the gaming mode of bluetooth earbuds to listening the audio-book and it is not any delay, I think it will be well in gaming! | Robert Hammond | 2023-04-19 |
| Has anyone find a case to hold these in? | 2023-06-11 | They come in a nice case. | M. Griffin | 2023-06-11 |
| Does the power displayed on the charging box accurate? | 2023-04-19 | Dear valued customers, When designing the LED digital display function, our product R&D team precisely regulated the power display of the ear buds and there is no any delay for the remain battery life. Hope it will be useful for you. | Amazon Customer | 2023-04-19 |
| Are they good for sports? Hate when earbuds keep falling out or moving in my ear. | 2023-02-08 | I wear these earphones while running and they are very stable in my ears. | AmazonCustomer | 2023-02-08 |
| Hello my left earbud volume is significantly lower volume than the right as if its going out? | 2023-03-08 | Hello there, Thanks for your inquiry. We are so sorry to hear that and apologize for all the inconvenience caused to you. With regard to the problem you are facing, we suggest you try the following: 1. Use a cotton swab to clean both headphones to see if any foreign matter is clogged. 2. After cleaning, try resetting the headphones. After you have tried the above two tips, the problem still exists, we suggest you contact us through the Amazon Message Center for after-sales warranty. | Yanly US | 2023-03-09 |
| Does this fit in an airpod case ? | 2023-05-21 | No, the earbuds is not suitable for airpod case. | TongTong Direct | 2023-05-22 |
| What can I received in the package? | 2023-02-14 | Video could not be loaded | Yanly US | 2023-02-14 |
| How to reset the earbuds while it is disconnected? | 2023-04-23 | Video could not be loaded | Amazon Customer | 2023-04-24 |
| If one earbud cannot pair together, how can I do? | 2023-02-15 | Video could not be loaded | Yanly US | 2023-02-15 |
| Can I use one earbud for calls and music? | 2023-02-08 | Yes, it supports the one earbud to control the functions like switch music or calls. | AmazonCustomer | 2023-02-08 |
| Can I swtich the music on the earbuds? | 2023-02-15 | Video could not be loaded | Yanly US | 2023-02-15 |
| Can I swtich the music on the earbuds? | 2023-02-15 | No there's no switches or anything on ear buds | Crystal Flores | 2023-02-15 |
| Do these last 10 hours playing music? | 2023-02-24 | Hello there, Thanks for your inquiry. Yes, its single-charge playback time more than 10 hours, with a charging case playback time of 50 hours. A dual digital LED power display on the outside of the case is used to display the power level of the charging case and the Bluetooth headphones. When charging the case, the LED lights will flash from 1 to 100. | Yanly US | 2023-02-25 |
| Does this have transparency mode? How many modes does these earbuds have? Thank you. | 2023-05-17 | Dear Customer, Thanks for your question. We're sorry to tell you that our headphones don't have transparency mode, they only have game mode. Just click 4 time on either of earbuds then you could enter the game mode, which accurately capture the sound of footsteps/gunfire/car, quickly kill the enemy in the combat. There is almost no delay in the gaming/watching videos. Hope this answer can helps. | TongTong Direct | 2023-05-17 |
| What's mean for the LED power display on the chaging case? | 2023-04-24 | Video could not be loaded | Amazon Customer | 2023-04-28 |
| are you going to restock this item after this item is out of stock? | 2023-04-30 | Thanks for your inquiry. Yes, and our product is currently in stock and on sale. | TongTong Direct | 2023-05-01 |
| How long do you charge unit and how can you tell battery low? | 2023-01-17 | Hello there, Thanks for your inquiry. Our headphones only need 1.5 hours to be fully charged and will have voice prompts when the battery is low. Hope this answer can helps. | Yanly US | 2023-01-18 |
| How to charge the case by using usb c ? can we connect usb c to laptop to charge? | 2023-04-19 | Dear valued customers, Psier wireless earbuds have provided the USB-C Charging Cable in the package and you could using it to connect with your laptop. Actually you can plug the USB C cable into any device with USB port to charge for the case. Hope it will be useful for you. | TongTong Direct | 2023-04-19 |
| the mic sounds pretty good the calls are clear ???? for my work calls are essential | 2023-06-01 | Yes, clear calls. The music will pause automatically when you answer or place a call. | Britt Wilson | 2023-06-01 |
| the mic sounds pretty good the calls are clear ???? for my work calls are essential | 2023-06-01 | Yes all golden | Emily | 2023-06-02 |
| Will these last 8 hours on a single charge for my work day? | 2023-05-18 | Yes. My husband uses these for his workday that are 10-12 hours long. | Sam | 2023-05-19 |
| Will these last 8 hours on a single charge for my work day? | 2023-05-18 | Yes, the Bluetooth headphones can get up to 9 hours of playback time on a single charge at 50% volume; the volume used depends on the headphone's battery life, which can be reduced if you have high volume. Hope this answer can helps and if you need further assistance while using, please Contact US Via Amazon Message Center for Product After-sales Service. | TongTong Direct | 2023-05-19 |
| Are these water proof or at least resistance? | 2023-03-10 | I don't have an actual answer for that sadly, I haven't dropped them in water or anything by accident, at most I've used them while walking in the rain if that helps | Jose Gomex | 2023-03-10 |
| Are these water proof or at least resistance? | 2023-03-10 | I don't have an actual answer for that sadly, I haven't dropped them in water or anything by accident, at most I've used them while walking in the rain if that helps | Jose Gomez | 2023-03-10 |
| when is your next promo deal sales start because you promo deal end on thrusday? | 2023-05-19 | Our product is currently undergoing promotional activities. You can check the historical purchase history of this product and pay more attention to it. | TongTong Direct | 2023-05-20 |
| What wire is used to charge the case? i.e. usb c, micro usb, etc | 2023-01-30 | Micro USB. | patrick radcliffe | 2023-01-30 |
| What wire is used to charge the case? i.e. usb c, micro usb, etc | 2023-01-30 | Thanks for your inquiry. It's USB C charging cable. | Yanly US | 2023-01-30 |
| What wire is used to charge the case? i.e. usb c, micro usb, etc | 2023-01-30 | The headphones thar I ordered and received were not the ones shown. Mine were wired together and charged with a micro USB. I have a set that look like these individual headphones are charged with a USB-C. | Brian S | 2023-01-30 |
| How can I tell how much charge is left on either earbud? My display does not stop flashing from top to bottom when case is not connected to charger? | 2023-02-26 | You should b able to see on the screen. Take one out and put it back. Then try the same thing with the other one. | Lyndia Marie Herron | 2023-02-26 |
| Are these compatible with xbox series x and s? | 2023-01-21 | Hello there, Thanks for your inquiry. We're afraid it's not compatible. Our headphones are compatible with bluetooth-enabled devices. | Yanly US | 2023-01-26 |
| how long is your warranty? | 2023-04-30 | Thanks for your inquiry. Our products offer a one-year after-sales warranty. | TongTong Direct | 2023-05-01 |
| What can I received in the package? | 2023-04-24 | Video could not be loaded | TongTong Direct | 2023-04-24 |