| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Compre una camara de esta y cuando pongo QR para que la camara lo lee no quiere conectarse a mi celular. | 2023-06-18 | Yo las tengo no las conecte con código solo con la conexión a internet añado el dispositivo o sea la cámara y listo | Rosaura gomez | 2023-06-18 |
| Compre una camara de esta y cuando pongo QR para que la camara lo lee no quiere conectarse a mi celular. | 2023-06-18 | Tienes que escanear con tu celular el QR | Deiby | 2023-06-18 |
| Compre una camara de esta y cuando pongo QR para que la camara lo lee no quiere conectarse a mi celular. | 2023-06-18 | Trata de. Bajar la application LittleElfSmart y ahy puedes conectar la cámara para que se pueda ver si después de eso el qr no sirve mejor regresarla por otra | Yohena | 2023-06-18 |
| Compre una camara de esta y cuando pongo QR para que la camara lo lee no quiere conectarse a mi celular. | 2023-06-18 | Hola yo creo que quizas tenga que ver con el wi-fi. las tengo conectada en mi casa y funcionan perfecto. Trate de conectarlas en la oficina a ver que tal, y nunca me pudo abrir el QR y conectarse, tuve que comprar otras diferente para la oficina. Las de la casa me funcionan aun perfecto | Alexandra Silva | 2023-06-19 |
| “Im trying to catch someone in my room. Will this camera work?” | 2023-04-18 | Absolutely | BuyerA | 2023-04-18 |
| Can you play back video without motion detection on? | 2023-03-05 | Yes, but it’ll be a continuous recording. I leave mine on, but turn off tracking because it can be annoying. | Tomboyzilla | 2023-04-04 |
| How do you mount these upside down? | 2023-01-22 | A bracket included. Very lightweight even velcro would work. | G. E. Ferguson | 2023-01-22 |
| How do you mount these upside down? | 2023-01-22 | It comes with a mounting attachment:) | Connie | 2023-01-23 |
| How do you mount these upside down? | 2023-01-22 | Dear customer, we are glad to help you answer the questions. Please try to follow these steps to operate. 1 Get into the live video interface. 2 Click the “edit icon”on the top right corner. 3 Click the Basic Function Settings. 4 Click Flip Screen. Then the screen will be normal for viewing. | QDHH | 2023-01-31 |
| Is this camera compatible with sandisk 128gb ultra microsdxc uhs-i memory card? how is the sd card removed? | 2023-04-04 | I think it should be fine, but if you plan to place your camera in direct sunlight, then I recommend getting a micro SD card that resists high temperatures, otherwise it will fail. | Tomboyzilla | 2023-04-04 |
| Is this camera compatible with sandisk 128gb ultra microsdxc uhs-i memory card? how is the sd card removed? | 2023-04-04 | Yes the SanDisk micro disc can be used .. I have them in all of mine .. you push them in to load and if you need to remove .. you push them in and they pop out .. | David Heath | 2023-04-04 |
| Can you access the live video on two separate mobiles at the same time of this indoor camera? Many thanks | 2022-10-20 | Yes. My wife and I can acres, watch and even control the camera at the same time. | Jeffrey W. | 2022-10-20 |
| Can you access the live video on two separate mobiles at the same time of this indoor camera? Many thanks | 2022-10-20 | No I don’t believe so | Connie | 2022-10-20 |
| Can you access the live video on two separate mobiles at the same time of this indoor camera? Many thanks | 2022-10-20 | Video could not be loaded | Amazon Customer | 2022-10-21 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | Yes. I have this one and an original little elf it it connected in no time. | Adrian | 2023-05-21 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | Yes it does. Great video and sound through the app. | Amanda Bell | 2023-05-21 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | Yes, That's recommended. | Rebecca Frank | 2023-05-21 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | Yes. It does work with the littlelf app | Jeffrey W. | 2023-05-21 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | Yes it does | Tasha K | 2023-05-22 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | yes | trower | 2023-05-22 |
| Will this camera work with the Littlelf Smart Phone app? | 2023-05-21 | Yes it does. As a matter of fact it comes with instructions to do so and a link/QR code to the app. | M.S. Butterfly | 2023-05-29 |
| Why is there no longer a little elf icon on the camera? Seems suspicious | 2022-11-05 | Idk. But the app is new for this one, operating as good as the first ones! | teena marie | 2022-11-05 |
| Why is there no longer a little elf icon on the camera? Seems suspicious | 2022-11-05 | Video could not be loaded | QDHH | 2022-11-11 |
| Hello, does this indoor camera can work with iphone12 ? Many thanks | 2022-11-19 | Yes | Connie | 2022-11-19 |
| Hello, does this indoor camera can work with iphone12 ? Many thanks | 2022-11-19 | I have an iPhone 11, so I assume it will also work on an iPhone 12. | Robert E. Paulno | 2022-11-19 |
| Hello, does this indoor camera can work with iphone12 ? Many thanks | 2022-11-19 | I had the IPhone Max that it work d great with, and now the 14. I see no reason why it wouldn’t work with the 12 | Scott Black | 2022-11-20 |
| Hello, does this indoor camera can work with iphone12 ? Many thanks | 2022-11-19 | Yes. Download the app on your phone and it woks fine. | Jeffrey W. | 2022-11-22 |
| Hello, does this indoor camera can work with iphone12 ? Many thanks | 2022-11-19 | Video could not be loaded | QDHH | 2022-11-22 |
| Do I have to have an SD card to use the cloud storage? | 2023-03-26 | No | Tomboyzilla | 2023-04-04 |
| I understand that the camera needs to be plugged in to work, but is there an option for backup power if there's a power outage?? | 2022-11-26 | Hello! I have mine connected to an APC UPS Battery Backup and Surge Protector, 600VA Backup Battery Power Supply. I also have connected there the Internet Hub. It gives me time to connect my gas generator and then connect the house to it. I have not tried for how long it will last using the Battery Backup but at least have worked for me. Some times I have waited for almost 20 minutes or 30 to connect the gas generator to supply energy to the house but probably if you connect yours to a bigger Battery Backup it could last several hours until the blackout finishes or you connect some gas generator. Hope this helps. | PC Analyst | 2022-11-26 |
| I understand that the camera needs to be plugged in to work, but is there an option for backup power if there's a power outage?? | 2022-11-26 | there is no power backup built into the camera, but if our power goes off, we have no wifi access. So the camera would not be functional even if it were attached to a battery pack. | Prime Fan | 2022-11-26 |
| I understand that the camera needs to be plugged in to work, but is there an option for backup power if there's a power outage?? | 2022-11-26 | No option | Lucas Wangen | 2022-11-26 |
| I understand that the camera needs to be plugged in to work, but is there an option for backup power if there's a power outage?? | 2022-11-26 | Unfortunately no .. if the power goes out the cameras go off line .. then go back online once power is restored . | David Heath | 2022-11-27 |
| I understand that the camera needs to be plugged in to work, but is there an option for backup power if there's a power outage?? | 2022-11-26 | No. That would only work if you plugged it into a UPS (uninterruptible power supply). | Jeffrey W. | 2022-11-28 |
| I understand that the camera needs to be plugged in to work, but is there an option for backup power if there's a power outage?? | 2022-11-26 | Hello friend, you can use the power bank to power up this security camera wireless outdoor, It's the same as connecting your mobile phone to the power bank. | QDHH | 2022-12-08 |
| I have littlelfs from 2019-20. Can these newer cameras work at two different networks/homes using the same Apple devices? Thanks in advanced. | 2022-12-09 | Yes .. as long as you have a valid network .. | David Heath | 2022-12-09 |
| I have littlelfs from 2019-20. Can these newer cameras work at two different networks/homes using the same Apple devices? Thanks in advanced. | 2022-12-09 | I haven't tried with the elf but my other similar cameras (wyze and eufy) just require you to re-initialize to the 2nd network. | Prime Fan | 2022-12-09 |
| I have littlelfs from 2019-20. Can these newer cameras work at two different networks/homes using the same Apple devices? Thanks in advanced. | 2022-12-09 | Yes. You can have two or more cameras on differentl WiFi networks and control them on one device. Only restriction is that each camera must be on a 2.4 ghz network. | Jeffrey W. | 2022-12-10 |
| I have littlelfs from 2019-20. Can these newer cameras work at two different networks/homes using the same Apple devices? Thanks in advanced. | 2022-12-09 | Video could not be loaded | QDHH | 2022-12-21 |
| How do I download and view video stored on an SD card? | 2023-01-23 | 1. Open app 2. Select the camera you want the footage from 3.Swipe right until you get to recent videos of motion detected and select all 4. If the video is from the current day, stroll down until you reach the desired one. If the video is from another day, select Today, the date you'd like from the calendar and stroll to find desired footage. You can also select the All to the right of Today and choose the scenario that you want, such as call not answered, someone passed, someone called..... 5. Once you find the footage you want to download, take note of the time stamp. Select the View option above the footage. 6. Across the time lapse bar line the vertical line up with the time a few seconds from when the action started. Once playback starts, hit the video record icon that's besides the camera icon. 7. Once the footage has played, hit the video icon to stop recording and select view albums popup. The footage should be saved to you phone. 8. Go into files, select the footage and select share to send it to where ever or whom ever you want. You can even store it on Google drive! | M.S. Butterfly | 2023-01-28 |
| How do I download and view video stored on an SD card? | 2023-01-23 | Video could not be loaded | QDHH | 2023-01-31 |
| Dear friend, does this indoor camera included a power plug, do i need to buy one ? | 2023-03-16 | Yes. It comes with a power cord. | Jeffrey W. | 2023-03-16 |
| Dear friend, does this indoor camera included a power plug, do i need to buy one ? | 2023-03-16 | Yes .. it comes with a plug and cord .. but its only 3 feet .. | David Heath | 2023-03-16 |
| Dear friend, does this indoor camera included a power plug, do i need to buy one ? | 2023-03-16 | Includes power plug! I have 2, and am happy with them. Monitor home in NYS from FL. | Judy M. | 2023-03-17 |
| Dear friend, does this indoor camera included a power plug, do i need to buy one ? | 2023-03-16 | Video could not be loaded | QDHH | 2023-03-21 |
| Can the feed from this camera be viewed on a PC or only through the app? | 2022-08-30 | I’m believe just the App | Scott Black | 2022-11-20 |
| Recently all three of my cameras stopped saving to the sd cards. Any suggestions? | 2022-12-01 | Hi friend, please confirm whether the video is turned off by accident. If the video switch is turned off, the video of this indoor camera will not be stored. Please operate as below step: 1). Click the "...." which is in the top right corner of the live video interface; 2). Select the "Settings" ; 3). Click the "Recording Settings" ; 4). Turns on the "Local Recording" | QDHH | 2022-12-08 |
| I had to reset the camera. but the qr code is in the manual, and i no longer have the manual. how can i get qr code? | 2023-06-07 | Look on the camera bottom for it | NW1V | 2023-06-07 |
| I had to reset the camera. but the qr code is in the manual, and i no longer have the manual. how can i get qr code? | 2023-06-07 | On your smart phone open the app, press the plus sign to add the camera, hold phone up to camera and wait for the beep that indicates camera and app are synced | Dyna309 | 2023-06-07 |
| I had to reset the camera. but the qr code is in the manual, and i no longer have the manual. how can i get qr code? | 2023-06-07 | The qr code should be on the phone in the set up. Just follow the steps and it will appear after a few steps. | Jamie | 2023-06-14 |
| How long does the 128 gig card record for on 24/7 record setting? | 2023-04-16 | Not sure but With the cloud storage you won't run out of space | Tasha K | 2023-05-22 |
| Can you turn the camera lens on and off from the app? | 2022-11-05 | Video could not be loaded | QDHH | 2022-11-05 |
| Can you turn the camera lens on and off from the app? | 2022-11-05 | Not that I know of it has to be unplugged as far as I know | Cc D | 2022-11-05 |