| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How can I delete some of the meal times I am no longer using - not just make th inactive but delete them? | 2022-12-20 | Very easy. Long press, an inscription about deletion appears, confirm. Good luck | Irina | 2022-12-20 |
| Is there a way to received notifications on iOS when the food level is low? | 2023-04-07 | Unfortunately, I can't help, I don't use an apple product. Unfortunately, there is no notification on Android, only a message in the program. | Irina | 2023-04-07 |
| Does the dual feeder distribute evenly? | 2023-03-13 | Yeah pretty much. I’ve not had any issues with that. The only thing I have noticed, is depending on how much you dispense, the food can back up into the chute. But it does dispense pretty evenly. I will say though, this is a pretty good food dispenser. You can set it to dispense on a schedule, or manually through the app. | Joe Thibodeau | 2023-03-13 |
| Does the dual feeder distribute evenly? | 2023-03-13 | Yes! My cats love it. | lori… | 2023-03-13 |
| Does the dual feeder distribute evenly? | 2023-03-13 | Yes | Rita Michelle Fuchs | 2023-03-13 |
| My cat feed has worked great for 8 weeks. it no longer follows the meal plan feeding times. can you recommend a solution? thank you | 2023-03-12 | You may have to unplug it and reset it, especially with the time change. | Terri R. | 2023-03-13 |
| My cat feed has worked great for 8 weeks. it no longer follows the meal plan feeding times. can you recommend a solution? thank you | 2023-03-12 | I could never get mine to program correctly to begin with, so I returned it. | Amazon Customer | 2023-03-14 |
| Where does feeder obtain time from? Is clock according to my home wifi network or obtained from the app, which would vary if I’m in another time zon | 2023-03-30 | The time is pulled from my home wi-fi connection. According to the instruction the feeder will maintain the time/feeding schedule even if you lose wi-fi. | Missy | 2023-03-31 |
| My cats are very observant and figure out how to get into things. Can cats open the lid? What secures it? | 2023-01-27 | Video could not be loaded | Alexis… | 2023-01-27 |
| Is there a warranty on this auto cat feeder? | 2022-10-31 | Yes. We provide at least 1 year warranty and a lifetime service support. If you have any questions, please be free to contact us via Amazon message or our customer service email rojecoservice@126.com to get further help at any time. | ROJECO Direct Store U.S. | 2022-10-31 |
| Do you sell replacement bowls? | 2022-12-08 | No. But if you have any problem, please be free to contact us via Amazon message or our customer service email rojecoservice@126.com to get further help. Thanks. | ROJECO Direct Store U.S. | 2022-12-08 |
| Having issues setting the clock, any pointers? Did not get Wifi one | 2023-06-02 | Send it back. | Jennifer Szarejko | 2023-06-02 |
| Having issues setting the clock, any pointers? Did not get Wifi one | 2023-06-02 | As I could not get this brand of automatic feeder to program correctly, I returned it. | Amazon Customer | 2023-06-02 |