| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When a person enters the designated area of the cam, how long does it take to respond, record and send a notification? Thank you. | 2023-04-09 | Haven't timed it, but it was pretty responsive | m j | 2023-06-16 |
| States "expandable storage", yet there is absolutely NO ADDITIONAL INFORMATION??? What is suggested? How does it connect? | 2023-06-20 | Insert a hard drive (up to 16TB) to expand storage. Major brands of HDDS/SSD that meet the following SPEC requirements can be used: 1. Size: 2.5' 2. Operating voltage: 5V 3. Interface: SATA | EufyHome | 2023-06-21 |
| Can more cameras be added to this one? | 2023-05-21 | Yes, up to 16 cameras and 16 sensors can be added to the Homebase. | EufyHome | 2023-05-22 |
| Indoor use? | 2023-04-23 | You can use it outdoor or indoor according to your needs. | EufyHome | 2023-04-24 |
| Frames per second? 20? 30? 60? | 2023-06-15 | 15FPS | EufyHome | 2023-06-16 |
| Frames per second? 20? 30? 60? | 2023-06-15 | 15 FPS | m j | 2023-06-16 |
| Does the 3c have pre-buffer for clips? | 2023-03-27 | No | EufyHome | 2023-03-28 |
| Can the s380 homebase connect to wifi wirelessly? | 2023-05-08 | Yes, but you have to setup the home base with an Ethernet cable first | Michael G. | 2023-05-08 |
| Can the s380 homebase connect to wifi wirelessly? | 2023-05-08 | Not completely certain but i believe it can. You might want to ask this to the seller. | sc | 2023-05-08 |
| Can the s380 homebase connect to wifi wirelessly? | 2023-05-08 | Yes | EufyHome | 2023-05-09 |
| Can I add more cameras to the home base if so how many | 2023-03-26 | Yes you can add several. Up to 16 I think if you have enough storage. You will need an additional hard drive. I just removed one from an old laptop and installed. It was easy. | Amazon Customer | 2023-03-26 |
| Can I add more cameras to the home base if so how many | 2023-03-26 | Up to 16 cameras | EufyHome | 2023-03-27 |
| Do the cameras connect to the home wifi or just the home base? because the home wifi would have more range allowing longer range for a bigger home. | 2023-04-06 | The cameras connect to the base. My base is in a heavy wooden cabinet 50 yards from my furthest camera, it takes 2 seconds to connect (that's an actual number, I've timed it). This system is very highly recommended! | rocketx2 | 2023-04-06 |
| Do the cameras connect to the home wifi or just the home base? because the home wifi would have more range allowing longer range for a bigger home. | 2023-04-06 | Yes home WiFi. I have one of my cameras around 80' from the WiFi base and it works great. | Anthony | 2023-04-07 |
| Do the cameras connect to the home wifi or just the home base? because the home wifi would have more range allowing longer range for a bigger home. | 2023-04-06 | Homebase | EufyHome | 2023-04-07 |
| What are the extreme weather temperatures recommended for these cameras? | 2023-04-29 | -4°F to 122°F (-20°C to 50°C) | EufyHome | 2023-05-01 |
| vienen 4 camaras? | 2023-04-07 | Yes | EufyHome | 2023-04-07 |
| how can i expanded storage. just buy sd card and insert | 2023-05-12 | Buy an HDDS/SSD (Size: 2.5',Operating voltage: 5V，Interface: SATA) then insert it into the Homebase 3. | EufyHome | 2023-05-12 |
| Can these be plugged in outside so no recharging the battery? | 2023-04-13 | Yes | EufyHome | 2023-04-14 |
| Videos are stored on the base, but is there also an option for cloud storage? Base gets stolen and there is no videos for evidance. | 2023-04-10 | It has an option for cloud storage. | EufyHome | 2023-04-11 |
| Can the Eufy 2k doorbell use this homebase or do I have to use two different bases? | 2023-04-11 | It works with Homebase 3, you don't need two Homebases. | EufyHome | 2023-04-12 |
| Is this product compatible with wifi 6? | 2023-03-20 | No | EufyHome | 2023-03-21 |
| Can these cameras use the solar panel? | 2023-04-10 | Yes | EufyHome | 2023-04-11 |
| I want to night time monitor a parked service truck from 50+ yards away can the camera see that far | 2023-05-09 | The PIR sensor on the eufyCam can detect objects lateral moving up to 25-30ft (8-10m) away. Detection sensitivity, mounting height and mounting angle will determine the detection distance. | EufyHome | 2023-05-10 |
| Can i use this camera in other countries(other than us) where the ac power range is 220volts -240volts 50hz? | 2023-05-15 | As it says in the camera details online... This camera is powered by an internal battery which is charged via a USB C port. So if you have a charger that is comparable with whatever your home voltage is and a comparable cable all will be good. | sc | 2023-05-15 |
| Can i use this camera in other countries(other than us) where the ac power range is 220volts -240volts 50hz? | 2023-05-15 | Yes | EufyHome | 2023-05-16 |
| When do you plan to make compatible with homekit and secure video? | 2023-05-12 | Late 2023. | EufyHome | 2023-05-15 |
| Can the homebase be connected to a big screen tv for monitoring? | 2023-05-15 | No | EufyHome | 2023-05-16 |
| EUfy seams to be for iso will i have problems with android devices | 2023-05-09 | Eufy has the Eufy Security App on Google Play (Android Devices) It should work fine like how it works on IOS devices (Apple). | Dipen Patel | 2023-05-09 |
| EUfy seams to be for iso will i have problems with android devices | 2023-05-09 | No. It works on IOS and Android devices. | EufyHome | 2023-05-10 |
| Does this bundle also include a HomeBase 3? The pic seems to be indicating that, but no description explicitly explains that. | 2023-06-18 | Yes | B. Alton | 2023-06-18 |
| Does this bundle also include a HomeBase 3? The pic seems to be indicating that, but no description explicitly explains that. | 2023-06-18 | Yes, it includes a HomeBase 3. | EufyHome | 2023-06-19 |
| WIll the Wyze solar panel work with this ? | 2023-06-20 | Yes. I have the solar panel added to the camera I use outside. | Samuel | 2023-06-20 |
| does the camera itself have a built-in micro sd slot? I do not mean a base station where there is built-in memory with the ability to expand memory | 2023-05-20 | No | EufyHome | 2023-05-20 |
| Is the range limited by the connection to the base station or are the cameras connected directly to the Wi-Fi? | 2023-04-03 | limited by the connection to the base station | EufyHome | 2023-04-04 |
| Is the range limited by the connection to the base station or are the cameras connected directly to the Wi-Fi? | 2023-04-03 | Some are saying that Eufy 3C cameras connect directly to the home WIFI and the Basestation is needed to record the video having an Ethernet wired connection to the home WIFI router. Then Eufy 3, the one with the integrated solar panel, connects to the home base limiting its range. Please be clear Eufy. What is what? | MM | 2023-04-07 |