| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a way to turn them off and on( without having to put them back in the charging case and then remove them)? | 2023-05-03 | No. They do eventually turn off.. then you have to put them in the case and take them out to turn them on again. | Yo Quiero Taco Bell | 2023-05-04 |
| Is there a way to turn them off and on( without having to put them back in the charging case and then remove them)? | 2023-05-03 | I think you double tap to hang up but other than that no | Chynna W. | 2023-05-16 |
| Do they work with apple watch? | 2023-01-03 | Yes they are Bluetooth. It works with my SE 2022 model and my new 14 plus very well | Taylor | 2023-01-03 |
| Do they work with apple watch? | 2023-01-03 | Mine work with my Apple Watch and iPhone. | Hali Templeton | 2023-01-03 |
| Does the jlab sport work with a third party equalizer app? specifically, does it work with the equalizer in the spotify app? | 2023-04-01 | I'm not sure but there are several YouTube videos on Jlab sport. Hope they help. | Jo | 2023-04-01 |
| Can you disconnect from a device by using the earbuds, or do you have to turn off bluetooth on your device? | 2022-11-28 | Sorry. I can't answer that. When I take my ear buds out and put them in their case they disconnect. | Carol A. Wean | 2022-11-28 |
| Can you disconnect from a device by using the earbuds, or do you have to turn off bluetooth on your device? | 2022-11-28 | They will disconnect when you put them back in the case. | Jeanine… | 2022-11-28 |
| Can you disconnect from a device by using the earbuds, or do you have to turn off bluetooth on your device? | 2022-11-28 | You can long hold for 3 seconds both buttons on the earbud and they will turn off also. | Michael blankenship | 2023-02-24 |
| Can you turn off touch controls? I adjust my earbud in my ear and it skips songs, etc | 2022-11-22 | No , my right will not turn on at all | Nakisha | 2022-11-22 |
| Can you turn off touch controls? I adjust my earbud in my ear and it skips songs, etc | 2022-11-22 | No, I don’t think soo, at least I can’t figure it out. | StephenQ | 2022-11-23 |
| Can this charge with 220 volt overseas? | 2023-03-07 | Video could not be loaded | Yaz | 2023-03-07 |
| would these stay in place for yoga? Lots of upside down poses and odd angles | 2022-11-24 | Yes, they should. The combination of being able to choose the size of your ear piece and them looping around your earlobes keep them in place during activities. | Ellie Emerson | 2022-11-24 |
| would these stay in place for yoga? Lots of upside down poses and odd angles | 2022-11-24 | These fit very well for me. I think they would work great for that purpose. I use mine for lawn work and gardening. Lots of bending and moving. | Kayla Button | 2022-11-24 |
| would these stay in place for yoga? Lots of upside down poses and odd angles | 2022-11-24 | I don't see why not. | Dawn Bramer | 2022-11-30 |
| Bought nearly a month ago and haven’t purchased what i need to charge- what is needed? not sure i want to keep if i can’t use items i already have… | 2023-04-17 | I plug into our phone chargers we also already have power strips that have USB plug ins if it has USB port it'll charge them it doesn't take long either. | Tricia Ann Woodhall… | 2023-04-18 |
| Bought nearly a month ago and haven’t purchased what i need to charge- what is needed? not sure i want to keep if i can’t use items i already have… | 2023-04-17 | The charging cable is attached to the back of the case, you do not need other devices. It can be plugged into any USB port to charge. You can use the wall adapter from your phone or plug it into a computer | Lilith BurgerLentz | 2023-04-18 |
| Bought nearly a month ago and haven’t purchased what i need to charge- what is needed? not sure i want to keep if i can’t use items i already have… | 2023-04-17 | You only need a USB connection to charge. The case has a built in cord. Sometimes if I really need to charge these ear buds quick I will use a wall adapter and plug into an outlet. My set in black only need a charge once a month and I alternate ear buds individually to save power. | Alexis | 2023-04-21 |
| Se puede usar uno a la vez | 2023-04-02 | Si,Si Se Pueden Usar Uno ALa Vez. | omar perez | 2023-04-02 |
| Se puede usar uno a la vez | 2023-04-02 | Si así yo los uso | sirai | 2023-04-02 |
| Se puede usar uno a la vez | 2023-04-02 | Si se pueden usar de manera independiente. | Eloy Alejandro Sarmiento Ramir… | 2023-04-02 |
| Se puede usar uno a la vez | 2023-04-02 | Si | Amazon Customer | 2023-04-02 |
| Se puede usar uno a la vez | 2023-04-02 | Si, puedes usar uno a la vez, mi esposo asi los usa | Kari | 2023-04-02 |
| If there’s any background noise at all, I have to turn the volume to max in order to hear. Not fun to run to quiet music. Do others have this issue? | 2023-03-17 | I honestly dont have this problem. Mine are so good at sound blocking that I have a hard time hearing someone right in front of me. Your pair may have been faulty to begin with. | NikkiFar83 | 2023-03-17 |
| If there’s any background noise at all, I have to turn the volume to max in order to hear. Not fun to run to quiet music. Do others have this issue? | 2023-03-17 | No mine work great no outside noise volume at a comfortable level no issues at all, maybe just a bad pair of earbuds | Nicole Henington | 2023-03-18 |
| How can i replace a misplaced jlab jbuds air ? charging case and need to know how i can replace the case only | 2023-04-21 | I just bought a second set. And swap the earbuds out. | Paul | 2023-05-02 |
| Will these fit kids ears? | 2023-01-03 | I believe so as these are a little tight on me. | Charles F. | 2023-01-03 |
| Can this earbuds work with iphone13 promax? | 2023-03-29 | Hello, iPhone support the jlab earbuds perfectly. | LKH GOODS | 2023-03-29 |
| Can this earbuds work with iphone13 promax? | 2023-03-29 | As long as you have blue tooth they should pair. | Jim | 2023-03-29 |
| Can this earbuds work with iphone13 promax? | 2023-03-29 | I’m not 100% sure my best guess is yes. I have 2020 iPhone SE and it works perfectly with that. Great ear bud for the price. I do regular 40 minutes 5 mile runs with mine. Never a problem. Sweat resistant, wary to use, loud enough, charge will last 3-4 runs. Great value! | eddie | 2023-03-30 |
| Is the ear hook easy to flex and bend? I've had a pair before and these ones look different but the ear hook would just kill my ear after a while | 2023-05-02 | They are very comfortable. The ear hook does not flex or bend. | Todd | 2023-05-03 |
| Is the ear hook easy to flex and bend? I've had a pair before and these ones look different but the ear hook would just kill my ear after a while | 2023-05-02 | The ear hook is moderately flexible, slightly ridged but feel surprisingly comfortable to me. | Ryan P | 2023-05-03 |
| Is the ear hook easy to flex and bend? I've had a pair before and these ones look different but the ear hook would just kill my ear after a while | 2023-05-02 | I just got mine today and was concerned about its flexibility. Compared to an older work headset I had, these are pretty flexible and seemed to be comfortable when I hooked them over my glasses. | Chris M. | 2023-05-24 |
| How well do these do in high temperatures (like a sauna)? | 2023-03-22 | I sweat like crazy with mine on it never affects the sound | Tricia Ann Woodhall… | 2023-04-18 |
| Are the ear-hooks plastic or silicone? | 2023-04-02 | They aren't hard plastic very soft bendy silicone | Tricia Ann Woodhall… | 2023-04-18 |
| Does anyone know if they are compatible with iPhone 13? | 2023-02-22 | Yes | Michael blankenship | 2023-02-22 |
| Does anyone know if they are compatible with iPhone 13? | 2023-02-22 | Hello Thank you for your inquiry, Yes Jlab go air sport is compatible with all Iphone devices. Let us know if we can be of further help. | TTRC Limited Liability Company | 2023-02-22 |
| Does anyone know if they are compatible with iPhone 13? | 2023-02-22 | Hi thank you for your question. Yes they are compatible JLab headphones have Bluetooth capability. I hope this helps. | Barclays Logistics LLC | 2023-02-22 |
| Does anyone know if they are compatible with iPhone 13? | 2023-02-22 | It was compatible with my iPhone 12 Pro via Bluetooth so I’m sure it would work. However, the unit stopped working after less than 10 uses. | Kindle Customer | 2023-02-24 |
| Battery is draining quite fast, is there anything I can do to prevent that? The headphones worked great from past one year, not anymore :( | 2023-03-24 | I am a new user of these buds. I normally use just one at a time to extend the life of the charge. The case charges the bud I remove after switching. I've usually done that since getting the buds. I don't usually wear them both at once. Charge capacity over time is something that is a struggle with every battery ... like my EV at about 40% less distance after 5 years than when I bought it. Just technology. Still amazing to me how small things are ... and work as long as they do. Sorry. Cheers! | Jon | 2023-03-24 |
| I have these and like them with one exception...one of the ear piece wraps really hurts my ear lobe' How can I "bend" this, or can I? | 2023-04-21 | I have the same experience in my right ear, i only use my left | Deborah Talavera | 2023-04-21 |
| I have these and like them with one exception...one of the ear piece wraps really hurts my ear lobe' How can I "bend" this, or can I? | 2023-04-21 | They would hurt my ear as well, i wasn't able to bend them but I would pull at them before putting them on and it helped a little bit. | MRS. DELGADO | 2023-04-21 |
| Does the jlab sound app work with this model? | 2023-03-03 | Poor product don't waste ur money better options availble | Glenn | 2023-03-03 |
| Does the jlab sound app work with this model? | 2023-03-03 | No it does not. | Michael blankenship | 2023-03-05 |
| Can I purchase Charging case only | 2023-04-21 | No | Todd | 2023-05-03 |
| What does 8 hours in each earbud mean? | 2023-04-30 | You can run for about 8 hours on one earbud. | Paul | 2023-05-02 |
| Are they loud? | 2023-02-25 | It depends on what do you mean by being loud. For me, as a person who doesn't like loud music, they are pretty loud if I turn the volume to its fullest. | Muhammad Shahzad Hussain | 2023-02-25 |
| Are they loud? | 2023-02-25 | They are plenty loud for me. I use them in the gym and they are loud enough to drown out any noises from other gym users. | Andy | 2023-02-25 |
| Are they loud? | 2023-02-25 | Not at all... they lack sound fidelity, base between other things. Get better a Senso! | juanro | 2023-02-26 |
| Are they loud? | 2023-02-25 | Maybe, if you turn up the volume. | littleag | 2023-02-27 |
| Do this make a popping Foil sound when you press the button in your ear? | 2022-12-12 | No. There is nothing like that. It is pretty smooth. | HONEST REVIEWER | 2022-12-12 |
| Do these have a tracking feature? | 2022-12-29 | This model itself doesn’t have a tracker. So I downloaded a Bluetooth tracker app to find my lost pair. (The buds will have to be on.). Several of the FAQs had comments from the help team stating that they (JLab) will let you purchase the single ear bud instead of having to buy the whole kit again. Some of the other models do have tracking capabilities through the Tile app. Fancy is usually more expensive, though 🤭 | Pikachu's mum | 2022-12-30 |
| Do these have a tracking feature? | 2022-12-29 | No they do not. | Tyce Jackson | 2022-12-30 |
| I sweat a lot and the last earbuds i had corroded and i could not charge them anymore. will i have that problem with these earbuds? | 2023-02-13 | I've had these for a month and work out intensely and do sweat a lot too. Have not had any issues yet. Make sure you use the tightest ear piece to keep sweat out of your ears | JD | 2023-03-15 |
| Will these work with the Nintendo Switch? | 2023-03-08 | Yes. | AIRIAYANA | 2023-03-15 |
| Can’t get them to turn on? Tried the quick start guide. The case is charged but the earbuds won’t light up | 2023-05-16 | Did you pull the earbuds out of the case? Did you go to Bluetooth on your phone and find the earbuds to pair? Did you leave earbuds in the charger for, at least, 24 hours? Did you put the earbuds on your ears right after pulling them out of the case to hear it state that it is pairing. If you are still having issues, then try to return the product. | William Meadows | 2023-05-16 |
| Can’t get them to turn on? Tried the quick start guide. The case is charged but the earbuds won’t light up | 2023-05-16 | Same, but only one turned on. They are a little buggy. After all the troubleshooting I gave up and got a replacement. They were quick and easy on the return - sent the replacement as soon as I initiated it. Second set is working like a charm. | Deborah Lee | 2023-05-16 |
| Do these headphones support Bluetooth 4? | 2022-12-08 | My daughter has the latest iPhone, and they hair fine with the Bluetooth | Lizzy | 2022-12-08 |
| Has anyone had issues pairing and using these with Teams via a laptop? | 2022-11-23 | Hi, no i havent had a problem pairing but i havent tried with my laptop. | Ingrid G. | 2022-11-23 |
| Has anyone had issues pairing and using these with Teams via a laptop? | 2022-11-23 | I dont understand what you are refferencing "With Teams via a Laptop". Imy 1st set that wouldnt pair the right side even after the trouble shooting steps. My 2nd pair wouldnt stay connected a all. They are not a good product at all. I have a few sets of their more expensive models that work GREAT, but the Air Sport is just trash | Richard C | 2022-11-23 |
| Has anyone had issues pairing and using these with Teams via a laptop? | 2022-11-23 | I have not had any issues with pairing/use. In fact, of all the cheap Bluetooth products I’ve used, these are the most reliable and quickest. I’ve also used the apple AirPods and find the quality and speed of connection to be comparable. | Clint Jackson | 2022-11-25 |
| Can these be charged using a wireless charging station or pad? | 2023-03-15 | No, the USB cable is attached to the case and seems to be the only way to charge. I've gone 2 weeks using these buds 2 hrs a day and still had full charge. | JD | 2023-03-15 |
| Can these be charged using a wireless charging station or pad? | 2023-03-15 | I don't think so. | AIRIAYANA | 2023-03-15 |
| Can these be charged using a wireless charging station or pad? | 2023-03-15 | No | Jane Parrish-Flowers | 2023-03-19 |
| If the volume is increased on a TV will the volume increase on the these earbuds? | 2023-03-19 | If your Jlab Go Air Sport is connected to your TV, then yes. | Christian | 2023-03-20 |