| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it work without the bowl? | 2022-06-29 | Yes | Rogelio Rangel | 2022-06-29 |
| Does it work without the bowl? | 2022-06-29 | Yes it does | Cali | 2022-06-30 |
| Is there an alternative way to connect, sch feed times, etc with our wifi? Or with wifi 5.o? My wifi was upgraded and there's only 5.0? | 2023-04-27 | Dear Customer, You can turn the 5G signal first, then do the connection, after connected successfully turn the 5G signal back on. Thank you! Dokoo | Dokoo Direct-US | 2023-05-23 |
| Puedo programar el alimentador si estoy en un lugar lejos de donde lo tengo? | 2022-07-14 | Si, lo que debe es estar conectado a la misma wifi que tu cel. Pero por ejemplo si tienes dos pisos y está abajo, puedes programarlo | DAIHATSU PERAZA | 2022-07-14 |
| Puedo programar el alimentador si estoy en un lugar lejos de donde lo tengo? | 2022-07-14 | Después de que lo sincronizas con la aplicación Tuya Smart, lo puedes hacer desde cualquier lado. | Carlos Andrés | 2022-07-14 |
| What kind of wire can i buy to replace the original? despite having the wire hidden, my bunny bit it right in half, and i need a new one. thank you. | 2023-03-22 | I use green deer fencing available at Lowes. Kept the raccoons out | Jim F. | 2023-03-22 |
| How do i adjust the portion size? | 2022-09-05 | With the App. Select the feeder then save your settings. | Cali | 2022-09-05 |
| How do i adjust the portion size? | 2022-09-05 | Dear Customer, You can adjust the portion amount on the app. Thank you! Dokoo | Dokoo Direct-US | 2023-05-23 |
| My device only works with the batteries in. Is this normal? | 2023-03-03 | It is the same with mine . I’m not sure why. | Faye | 2023-03-03 |
| Cuantos gramos tiene cada porción? | 2022-06-02 | Los gramos dependen del alimento porque cada uno tiene diferente tamaño de "pepitas". Te sugiero pesar la porción del alimento que le das y hacer los cálculos necesarios para la ración diaria. | Carlos Andrés | 2022-07-14 |
| Funciona con Alexa? | 2022-07-18 | Hola, no lo sé; no tengo Alexa | Laura Hernandez | 2022-07-18 |
| Does it have to have batteries in it to work? Mine won’t turn on at all even though it’s plugged in | 2022-08-01 | Sounds like it’s defective. Mine works without batteries when plugged in. | Donna steichen | 2022-08-01 |
| Does it have to have batteries in it to work? Mine won’t turn on at all even though it’s plugged in | 2022-08-01 | the element works only connected. batteries are in case of power outages | edwin martinez | 2022-08-01 |