| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| If this is the "latest" version its suppose to have tracking feature, how do you enable? | 2020-11-26 | Hello, Thank you for reaching out to us with your question. No, you may have this confused with ur Swann Tracker Camera. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2020-12-01 |
| This cam is not heat sensitive nor does it track correct? | 2023-02-25 | It is not a heat sensitive camera. And does not track. Night ir is very poor. It tends to go off with false alerts every few minutes at night time. Regularly during the daytime. Just purchasing something else. | rick maurmann | 2023-02-25 |
| Is this camera Onvif Compatible? | 2020-09-27 | Hello, Thank you for reaching out to us with your question. This camera is not ONVIF compatible. We look forward to incorporating this in the near future. At this time we do not have any confirmed projections on launch. Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2020-09-29 |
| Can this be mounted higher up by the ceiling so I can always see the whole room? | 2020-07-29 | Hello, Thank you for reaching out to us with your question. This camera has a 180-degree viewing angle. While the answer is yes, you may lose video detail and PIR function. Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2020-07-29 |
| Will this camera work on my Always safe app that my other swann camera is on? | 2021-01-03 | Hello, Thank you for reaching out to us with your question. No, this camera can only be remotely accessed and controlled using our Swann Security application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2021-01-04 |
| Do I have to buy some other device to go with it? | 2020-07-29 | Hello, Thank you for reaching out to us with your question. This camera can only interconnect with other cameras using the Swann Security application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2020-07-29 |
| Do I have to buy some other device to go with it? | 2020-07-29 | You don't need anything extra... Jus DL the Swann security app.... Free | MrUsa | 2023-02-25 |
| Do i have to connect this camera to wifi? can just have it in a room and record any movement? | 2021-03-13 | Hello, Thank you for reaching out to us with your question. This camera will need an internet connection for function. This camera can not be operated without an internet connection. Swann offers wired security solutions that may better suit your needs. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support | Swann Communications | 2021-03-15 |