| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Anyone solved the problem of these headphones turning themselves off a moment or 2 after being started? Love them, but this is driving me crazy! | 2023-04-01 | I believe you have to have something running before you turn on the headphones so you don’t lose the connection. For example I open snd start my audio book then start my headphones. I really love these headphones. So comfortable | EM | 2023-04-01 |
| How to connect to Kindle? | 2022-01-02 | Not sure sorry have apple | ice-princess | 2022-01-16 |
| How do you know when it's fully charged? | 2023-04-10 | There's a light under the fabric above the three buttons. It's red when charging & turns blue when fully charged. | Justin L Shaffer | 2023-04-10 |
| How do you know when it's fully charged? | 2023-04-10 | There is a light that blinks in the front pad and lets u know when its fully charge. | Juan Antonio Parra | 2023-04-10 |
| How do you know when it's fully charged? | 2023-04-10 | The red light when you plug it in turns blue | alex | 2023-04-15 |
| how do you charge it? | 2023-05-16 | There is a connection for the charger in the headband. The charger comes with it. | Kindle Customer | 2023-05-16 |
| how do you charge it? | 2023-05-16 | In the back of the headband there is a pocket/opening and inside that opening you'll find a USB-C receptacle. You might need to fish around for it because sometimes it falls deeply inside the opening. But you'll find it. Pull it out and plug it into a USB-C charger. | M. Carter | 2023-05-16 |
| how do you charge it? | 2023-05-16 | It has a cable that pops out of a fold in the back that charges with a USB. | Laura | 2023-05-16 |
| how do you charge it? | 2023-05-16 | USB | Dr. Gayle Joplin Hall | 2023-05-16 |
| How is after sales warranty support? | 2023-01-07 | Sorry, I have had no experience with warranty support. | jmawson | 2023-01-08 |
| does anyone make something like this that conects to a mp3 player? | 2022-12-09 | No idea. I’ve only connected to my iPhone | Sharlene | 2022-12-30 |
| What material is the headband made of? | 2023-04-23 | Soft stretchy nylon— like a wide headband. Comfortable & not tight — can sleep in it! | Xyz… | 2023-04-23 |
| Why is the sound scratchy? | 2023-05-03 | These are not expensive Bose type headphones. You get what u pay for, but sound should be clear enough to be heard without breakup. | Tom D | 2023-05-16 |
| Will it hook up to a Google Pixel 7 pro? | 2023-02-09 | Yes, it will hook up with any cell equiped with Bluetooth. | david lenkewich | 2023-02-09 |
| You claim the product has "noice cancelling" What kind of thechnology does this product use, built in microphone? It's just simple headphones or? | 2022-12-11 | Does have a microphone and can be used with your phone but you pretty much have to sit in your closet, no noise canceling on either of my head bands. Recipient Used this at the airport, and no... heard the flight info for Pittsburgh, but not what my caller was saying. | A O'C | 2022-12-23 |
| I just received my headphones about 3 days ago. now the sound isn't working when i connect? but i can hear the voice say "connected" so speakers work. | 2022-08-16 | That could be tricky. on the device that is connected, is the volume too low. What about the volume on the headphones themselves. Could something be muted, device or the headband. you could also try forgetting the headband on the device and re-pair. | skankferner | 2022-08-21 |
| anyone else have the audio not coming from the headband? | 2021-04-18 | No mine is working fine. Are you sure your blue tooth is connected? | Pete | 2021-04-18 |
| anyone else have the audio not coming from the headband? | 2021-04-18 | What do you mean? Like it's coming from somewhere else or there's no sound at all? Did you charge them all the way before using them? | Tierrie Griffin | 2021-04-18 |
| anyone else have the audio not coming from the headband? | 2021-04-18 | Press the center button until it flashes red and blue at this point you want to Connect your phone via Bluetooth to connect it . | vorachai v. | 2021-05-02 |
| The lowest volume is too loud, like regular listening decibel. how can i fix i have iphone. my other earbuds go really low volume how do i fix? | 2022-05-18 | I put I smaller piece of dense foam on the outside of the speaker. It stays in place while using. Love this. | K Dunbar | 2022-07-05 |
| How do I sync these to my iPhone? | 2023-01-30 | I did easily. Instructions come with it and basically as you pair any device. | Robert M. | 2023-02-24 |
| What do I need to purchase to charge this thing? | 2023-01-22 | Nothing, cord included- only need a basic plug | A. Hayes | 2023-01-22 |
| What do I need to purchase to charge this thing? | 2023-01-22 | It comes with the charging cord that plugs into usb. | Auntof3ks | 2023-01-22 |
| What do I need to purchase to charge this thing? | 2023-01-22 | I have an external battery for charging electronics, but it comes with a charging cord that you can plug in to a USB to charge it! | Sheila | 2023-01-22 |
| What do I need to purchase to charge this thing? | 2023-01-22 | The cord you need for charging is included. However, you do need a charging cube or similar for the USB end of the cord. | Julie | 2023-01-22 |
| What do I need to purchase to charge this thing? | 2023-01-22 | It comes with a charger and you just need a cell phone wall charger | emily hewitt | 2023-01-23 |
| What is the name for bluetooth? I have so many blue tooth devices I can’t figure out which one this is. I connected it before and saved it. | 2021-11-01 | Mine shows up as “BT-FAAH” | Lilylake | 2021-11-01 |
| What is the name for bluetooth? I have so many blue tooth devices I can’t figure out which one this is. I connected it before and saved it. | 2021-11-01 | BT-FAAH | Jessica | 2021-11-01 |
| What is the name for bluetooth? I have so many blue tooth devices I can’t figure out which one this is. I connected it before and saved it. | 2021-11-01 | Mine is under BT-DLAB. There may be a difference with different colors, but I would say that if you see BT-XXXX, it's a good bet that this is it. :) | Amazon Customer | 2021-11-12 |
| Ours no longer hold a charge after six months. Has anybody figured out how to replace the battery in these? | 2022-09-03 | That’s about the life of this battery for daily use Cheaper to buy the new one | Binh T. Pham | 2022-09-04 |
| Ours no longer hold a charge after six months. Has anybody figured out how to replace the battery in these? | 2022-09-03 | They'll send you a new one. Contact them. | Chaotic Wholesome | 2023-01-23 |
| How do you tell which is the right and which is the left when you take it out? | 2023-05-12 | Check out the YouTube video and it will help | Wink | 2023-05-16 |
| Do you turn the volume up (or down) on your iPhone or on the headband or both? And will you hear it on both? | 2023-02-25 | Only the headphones when synced...and volume from the phone | Scottfarris | 2023-02-25 |
| Do you turn the volume up (or down) on your iPhone or on the headband or both? And will you hear it on both? | 2023-02-25 | Can turn up and down the volume on phone and the headband (long press). Good volume on both sides. | Jey | 2023-02-26 |
| Do you turn the volume up (or down) on your iPhone or on the headband or both? And will you hear it on both? | 2023-02-25 | Both bit the phone works best. | Rebecca Reed | 2023-02-26 |
| Do you turn the volume up (or down) on your iPhone or on the headband or both? And will you hear it on both? | 2023-02-25 | Volume works on both phone and headphones, when headband is connected to your phone, you only hear through the headband headphones. Hope that helps! | Jessica B. | 2023-02-27 |
| Como funcionan los 2 audifonos el mio solo se escucha la musica en uno? | 2023-01-12 | No me parecieron practicos | Daniel | 2023-01-12 |
| Como funcionan los 2 audifonos el mio solo se escucha la musica en uno? | 2023-01-12 | Hola revisa bien configuración del balance del sonido en el dispositivo vinculado y la posicion en la diadema que esten en su sitio. No funcionan independientes. Si persiste monoauricular y está en garantía contacta al vendedor. | marco bobadilla | 2023-01-12 |
| Como funcionan los 2 audifonos el mio solo se escucha la musica en uno? | 2023-01-12 | Poes te vino defectuoso. Debes ir a tus pedidos, ver recibo. Perfil del vendedor y luego preguntar. Luego les comentas que te vino defectuoso. De seguro te lo reponen!! | Will | 2023-01-12 |
| Can these be used with hearing aids? | 2023-03-13 | The speakers lay across your ear not sure if too close for the headphones . | D. Z. | 2023-03-13 |
| Can these be used with hearing aids? | 2023-03-13 | The speakers lay across your ear not sure if too close for the headphones . | Debbie Z. | 2023-03-13 |
| After 3 months they quit working. Can the battery be replaced? | 2022-11-08 | Following! | dorothy | 2022-12-30 |
| After 3 months they quit working. Can the battery be replaced? | 2022-11-08 | No, but they'll send you a new pair if you let them know. | Chaotic Wholesome | 2023-01-23 |
| I want to try several different apps on my iPhone before deciding which one to use. Do I have to delete all but one to try it on the headband? | 2023-02-25 | No its like a regular headphones. As long as the headphones are on you can try multiple apps or delete what you don't want. It doesn't affect the headphones from working. I hope that helps. | Katana Lee | 2023-02-27 |
| Why isn't it charging? | 2021-11-21 | Charges with the cord it came with. | laura i | 2021-11-21 |
| Can you remove only one of the headphones? | 2023-02-24 | The whole electronic unit is one. | Mandy | 2023-02-24 |
| This will connect to my galaxy and tv but can't get a connection with my lg stylo 6, any suggestions? | 2023-05-05 | USB | Dr. Gayle Joplin Hall | 2023-05-16 |
| Anyone else resolve it randomly saying “connected” mid sleep? I thought it would auto shut off…but appears not to. | 2022-01-28 | It doesn’t auto-shutoff it runs out of charge, it never said it did in the description. | Daniel | 2022-02-02 |
| can you set for certain amount of time? | 2022-01-10 | No works about 10-11 hours | ice-princess | 2022-01-16 |
| Can I use noise cancellation only v | 2023-04-06 | This does not have noise cancellation | Juan Antonio Parra | 2023-04-10 |
| Had these for 4 months. worked perfectly for 8-9 hours while i slept. now they are shutting off after 5-6 hours during the night. any suggestions why? | 2021-09-16 | I habe no idea, I charge mines every morning when I leave for work so I never went without it. | Juvien86 | 2021-09-16 |
| Had these for 4 months. worked perfectly for 8-9 hours while i slept. now they are shutting off after 5-6 hours during the night. any suggestions why? | 2021-09-16 | Might be running out of battery 🔋🔋 | Mo No No Tun | 2021-09-17 |
| Had these for 4 months. worked perfectly for 8-9 hours while i slept. now they are shutting off after 5-6 hours during the night. any suggestions why? | 2021-09-16 | For any product quality problems, please contact customer service.We provide you a free replacement or a refund within 1 years. | DS Shopping Mall | 2021-09-17 |
| Will these chargein Europe without a voltage converter? | 2023-04-05 | These charge with a USB port that plugs into the wall outlet so you most likely need an adapter | heather stetler | 2023-04-05 |
| Will these chargein Europe without a voltage converter? | 2023-04-05 | Don't know, sent mine back, cheaply made. | Sashea | 2023-04-06 |
| are they bone conduction? | 2023-03-27 | No | Juan Antonio Parra | 2023-04-10 |
| How is da bass? | 2023-01-07 | Not to good. | Shekelia Cooper | 2023-01-09 |
| Hd stereo means mono channel for both left and right ears or two separate channels, so what your left and right ears can pick up different channels? | 2023-03-06 | Nice device. Works very well. | Amar o. | 2023-03-06 |
| How do you pair?!!?!?!?! i purchased these a while ago, no longer have the instructions and cant figure out how to pair them. therefore i hate them!!! | 2022-03-21 | make sure your bluetooth is on on your phone or ipad, then push the middle button on the headband and it will blink blue and red, when it stops blinking it should be paired | auburnmane | 2022-03-23 |
| Charging light not on when plugged in, Is it broken? | 2023-05-16 | Is far as I can tell, the charging indicator light will be red while charging and the light will be underneath the logo of the band. This is how mine has worked. | Daniel | 2023-05-16 |
| Charging light not on when plugged in, Is it broken? | 2023-05-16 | Not a problem if it still charges properly, but there should be a light indicating charge taking place. | Tom D | 2023-05-16 |
| What is the circumference of the headband? | 2023-04-17 | Normal size woman’s head | Xyz… | 2023-04-23 |
| how close does the headband need to be from my phone? | 2023-05-01 | You shouldn't have a problem up to 15-20 feet away. I use it at night (streaming sound from a Firestick that is ~ 10 feet away). If I get up to go to the bathroom, the signal may start to break up at around 20+ feet. | Brian Loftus | 2023-05-01 |
| Its too big … is there a way to get a smaller size? Im a 40 year old and its falling off head :( | 2023-03-23 | Lay on your head either on your back or either side and it won’t fall off | Robert T. | 2023-03-23 |
| Does it lose charge when not in use for several days? | 2023-02-28 | I have only charged it one time since I got it.. I use it about half hour 6 days a week.. I hope this helps | Amber L. | 2023-03-01 |
| How do I contact customer service? My product stopped working and others mentioned getting a replacement, but I can’t find a number or email to use. | 2023-02-28 | Sure | Robert T. | 2023-03-23 |
| My tv is not bluetooth compatible. does this have a receiver that connects to the tv? | 2021-04-28 | No, it's bluetooth only if you're trying to listen to the TV. | Flower | 2021-04-29 |
| My tv is not bluetooth compatible. does this have a receiver that connects to the tv? | 2021-04-28 | no, this has a bluetooth receiver built in, no other connections. | Jeff Leszczynski | 2021-05-08 |
| How do you get it to pair with amazon echo? | 2022-09-07 | You have to go into the Alexa app, choose the device, and at the bottom of the screen should be a “bluetooth” option, and then select “change paired devices”. I just did this for the first time last night | Shay A. Faubel | 2023-01-12 |
| How do I pair these headphones? There weren’t any instructions in the box? | 2023-03-04 | Turn them on and look for them to pop in the bluetooth and connect. | Angrymrs | 2023-03-04 |
| How do I pair these headphones? There weren’t any instructions in the box? | 2023-03-04 | Turn your Bluetooth on on your phone, turn on the headphones, watch for the headphones to pop up on your Bluetooth devices. Pair. | Letitia D. Wright | 2023-03-04 |
| How do I pair these headphones? There weren’t any instructions in the box? | 2023-03-04 | I just turned them on while my phone was scanning and they connected. If there is a found devices list, mine shows as BT-FAAH | Derrick Chinn | 2023-03-05 |
| How do I pair these headphones? There weren’t any instructions in the box? | 2023-03-04 | they're Bluetooth...after you hear the "power on" it will be in pairing mode...the main power button is in the front of the headband in the logo along with the other function buttons...and the connection to recharge is in the band in the back | KM in EG | 2023-03-05 |
| Can you cut the wire to one of the speakers if only want to use it in 1 ear? | 2023-02-25 | No it's built together for a surround sound affect. | Katana Lee | 2023-02-27 |
| Do you have to have bluetooth 5.0? | 2022-08-19 | Yes | Katana Lee | 2023-02-27 |
| Does a usb come with this product? if so, i did not receive one. | 2022-11-28 | Mine didn’t either. | D. Alberico | 2022-11-28 |
| Does a usb come with this product? if so, i did not receive one. | 2022-11-28 | Video could not be loaded | S. Bryant | 2022-11-28 |
| Does a usb come with this product? if so, i did not receive one. | 2022-11-28 | Yes mines did. I brought 3 of them and each one has a cord. | Omira Hill | 2022-11-29 |
| Can I purchase a longer charging cord as 1 received is only 8 inches long? Disappointed in the fact it has to be charged daily. | 2023-01-12 | It’s just a USB-C plug. You can definitely get a longer one. | Shay A. Faubel | 2023-01-12 |
| Buenas. Necesito saber si esto me elimina el ruido total, el ruido de música alta que yo pueda dormir bien? | 2023-01-18 | No it doesn’t get rid of all surrounding noise but it does help you sleep comfortably as long as the speakers aren’t directly on your ear as it may cause pain after awhile | Cindi Garcia | 2023-01-18 |
| What kind of charger do i buy for a replacement? it’s not micro-usb, but something different. thanks! | 2022-05-06 | It comes with a cord that is either micro usb or type C usb, to a regular usb. I use a Kindle charger. But you could use an iPhone charger I imagine. Or even the USB port on a computer. | woody | 2022-05-06 |
| What kind of charger do i buy for a replacement? it’s not micro-usb, but something different. thanks! | 2022-05-06 | Hi there. The one I purchased does have a standard android charger; one end micro the other is usb. Any seem to work fine but sometimes you have to ensure it’s plugged in all the way or try a different one; just because of the different manufacturers. I plug it into a USB plug on my wall or my laptop. I hope that helps. | msgwen | 2022-05-06 |
| What kind of charger do i buy for a replacement? it’s not micro-usb, but something different. thanks! | 2022-05-06 | Mine came with a usb to micro cord. | Stephanie T. | 2022-05-06 |
| What kind of charger do i buy for a replacement? it’s not micro-usb, but something different. thanks! | 2022-05-06 | I just plugged it into the USB port on my laptop. The charging cable comes with it. | HerbertJ | 2022-05-06 |
| What kind of charger do i buy for a replacement? it’s not micro-usb, but something different. thanks! | 2022-05-06 | Video could not be loaded | Faith D. | 2022-05-06 |
| If the headphone is outside the pocket and not over your ear or down in the pillow, will your bed partner hear it? | 2023-02-24 | I guess it depends how loud you have it. But I can’t think of why you’d take out of headband. When I have it on my ear inside band wife can’t hear anything. | Robert M. | 2023-02-24 |
| If the headphone is outside the pocket and not over your ear or down in the pillow, will your bed partner hear it? | 2023-02-24 | Likely if it’s on full blast. At 50-75% probably not. | Paul | 2023-02-25 |
| It keeps connecting to an unknown device and there's no way to enter pairing mode. stupid. help anyone? | 2022-02-07 | My never did work so I sent them back | Hovie Pope | 2022-02-07 |
| Do you need a voltage converter to charge overseas? Or just adapter for plug? Don’t want to burn it up | 2023-03-22 | I think is is a universal one. | canny | 2023-03-22 |
| Do you need a voltage converter to charge overseas? Or just adapter for plug? Don’t want to burn it up | 2023-03-22 | Just an adapter. | Joanne | 2023-03-22 |
| Will this play while charging? | 2021-05-15 | I don't believe you are suppose to listen while charging. The headset should be off. | Stardust | 2021-05-15 |
| Do they work with firetv? | 2023-02-16 | Yes, it does. I just tried it out myself as I was curious. | Jordan Maxwell | 2023-02-16 |
| If i use this while sleeping and have an alarm , how will the alarm be played? Through the product, only on phone, or both? | 2022-10-07 | It might depend on your phone and settings but my alarm plays through the phone as usual. Depending on how long you sleep the headphones will probably die before the alarm goes off | Megan marts | 2022-10-07 |
| If i use this while sleeping and have an alarm , how will the alarm be played? Through the product, only on phone, or both? | 2022-10-07 | In my experience, it's both the headband and the phone as long as the device is connected to your phone's blutooth and the battery isn't dead. The volume in the headband was loud enough to wake me, but not loud enough to blow my eardrums out. With that said, if you buy this, I think you should test the alarm just to make sure since a lot of phone functions work differently. I have an Android if that helps. | Nandi Brown | 2022-10-07 |
| If i use this while sleeping and have an alarm , how will the alarm be played? Through the product, only on phone, or both? | 2022-10-07 | Both — although it may depend on your phone model/manufacturer. I have earbuds that connect to my phone via Bluetooth, and my alarms play on my phone speaker and my headphones. | Megan Crutcher | 2022-11-20 |
| Is there a trick to getting it to charge? i have tried using the cord it came with, my other usb-c cords and it wont charge. | 2023-04-17 | Might need to sed them back It is vey easy to hook up and charge them for me. | DD | 2023-04-17 |
| Is there a trick to getting it to charge? i have tried using the cord it came with, my other usb-c cords and it wont charge. | 2023-04-17 | I have had no issues getting ours to charge, and they charge fairly quickly. Sounds like maybe the one you received isn't working properly and needs to be exchanged. | Kali | 2023-04-17 |
| Is there a trick to getting it to charge? i have tried using the cord it came with, my other usb-c cords and it wont charge. | 2023-04-17 | I just used the same cord that i use for other Bluetooth devices and haven’t had any issues with it. I wonder if they might need to send you a replacement? | Kim H. | 2023-04-24 |
| If a security alarm normally wakes me up. Will I wake up if the alarm goes off when wearing this? | 2023-05-30 | I guess it depends on how loud the security alarm is and how loud you have the speakers on the headband. But when the speakers are low or off I don't have a problem hearing other sounds around me through the headband. The speakers are about the size of a quarter coin so they don't fit down in the ear, just on the outside. | CDO | 2023-05-31 |
| Does this headband turn off if it gets warm from the sun? | 2022-06-25 | I don’t wear it outside. | Mary R. Jones | 2022-07-10 |
| Does the red charging light stay on during the entire time? Mine have to be placed very carefully to stay on red. | 2023-03-25 | Yes light stays on while charging | heather stetler | 2023-04-05 |
| When I try to reconnect the headphones to my phone (because the headphones didn’t remember it) I can only turn it off and on. Is pair mode available? | 2022-02-07 | My never did work so I sent them back. | Hovie Pope | 2022-02-07 |
| When I try to reconnect the headphones to my phone (because the headphones didn’t remember it) I can only turn it off and on. Is pair mode available? | 2022-02-07 | I just go back into Bluetooth settings and link up there. | Dick Quinlan | 2022-02-08 |
| Do the other colors leave stains like the blue one I have? | 2021-12-28 | I have never had anything stain from this | Raquel | 2022-01-05 |
| Do the other colors leave stains like the blue one I have? | 2021-12-28 | No staining and I’ve had them for years. | J Bad | 2022-01-05 |
| Not showing up on Bluetooth! Help? | 2022-12-18 | Make sure your phone is in pairing mode, otherwise you will not be able to connect the headphones. | Magic | 2022-12-19 |
| Where is the light that indicates that it is charging? | 2022-01-15 | It is in the middle of the square. The on/off button area. | J. Morris | 2022-01-15 |
| Where is the light that indicates that it is charging? | 2022-01-15 | Video could not be loaded | Brandi Janei | 2022-01-15 |
| Where is the light that indicates that it is charging? | 2022-01-15 | It’s in the front towards the top red means charge blue is charged. | ice-princess | 2022-01-16 |
| I bought it on june 1st, 2021. as today the battery, suddenly, do not last more than an hour. what can i do? | 2022-05-03 | Contact the company. Their customer service is excellent. | woody | 2022-05-06 |
| How do you wash the headband? | 2023-04-18 | Each of the electronic components are in a pocket. You GENTLY push them out of the pockets and then out the slits of the headband. Be gentle because you don’t want to pull out the wires from the circuit. Then I just hand wash the band. Then slide everything back in the band. It takes some doing to figure this out. | James C | 2023-04-18 |
| my cord is missing, wtf, what cord do i need to charge | 2021-04-23 | Micro-USB cable, not the Mini. | Jeff Leszczynski | 2021-05-08 |
| If you have it turned on but stop playing the app will it lose its charge? | 2023-02-28 | Yes u must hit middle button on head phones its self and turn off to save your charge. But there great and super comfortable. No more sticking ones in your ear to have them just keep falling out | Michele Miller | 2023-02-28 |
| If you have it turned on but stop playing the app will it lose its charge? | 2023-02-28 | I got 2 full nights of use before charging | kaimien mcginnis | 2023-03-01 |
| How much can the headphone slide in the pocket? | 2023-02-24 | There is quite a bit of movement! I put it on and then adjust the earpieces. | JUDY GILBREATH | 2023-02-24 |
| How much can the headphone slide in the pocket? | 2023-02-24 | Enough so you can adjust to fit size and shape of head. | Robert M. | 2023-02-24 |
| How much can the headphone slide in the pocket? | 2023-02-24 | It is completely removable to wash the band, but it doesn't slide around too much while using it. | Jonathan Duncan | 2023-02-25 |
| How much can the headphone slide in the pocket? | 2023-02-24 | A good 2 inches | Scottfarris | 2023-02-25 |
| How much can the headphone slide in the pocket? | 2023-02-24 | Yes you fold as well | Janet Ward | 2023-02-25 |
| Is there a way to turn the blue light off or cover it with electrical tape? | 2023-02-10 | You can cover it with tape if you want. I dont know a way to turn it off | Samantha | 2023-02-10 |
| Is there a way to turn the blue light off or cover it with electrical tape? | 2023-02-10 | It is very faint and is only on for a few seconds while the headphones are pairing. I don’t know why you couldn’t cover it though if you like. | Rebecca Reed | 2023-02-10 |
| How long should it have to charge on first use before I can see any light whatsoever? | 2021-08-18 | I received mine fully charged over 2 weeks ago and still has battery left, so I haven't have to charge it again, and I have been using it almost daily for at least a couple of hours before falling asleep | Alejandra Navas Herrera | 2021-08-18 |
| How long should it have to charge on first use before I can see any light whatsoever? | 2021-08-18 | I charged mine for a couple hours and it stay charged for a couple hours. The Bluetooth blue light should blink when you first turn it on and as soon as it connects it goes out | T. Beck | 2021-08-19 |
| Are replacement batteries available? I've had mine about a week and it shuts off after about 5 minutes, won't hold a charge.. | 2023-05-05 | I've been trying to reach this company various times because of this same issue and they don't seem to respond. I think this is a known issue but they keep selling this item. I gave up trying :( | Kirby | 2023-05-05 |
| How do I contact support? | 2022-12-30 | On the Amazon site, there is a link for help and also paperwork that came with the headphones is helpful. | Michele Pollack | 2023-01-10 |
| Are they fully charged upon arrival | 2022-03-03 | No you must charge them even before connecting to your blue tooth | auburnmane | 2022-03-03 |
| Are they fully charged upon arrival | 2022-03-03 | The directions say to charge the headband when you first open the box, which I did, and they were ready to go within minutes. So they’re just about fully charged upon arrival. | hogwartsdork | 2022-03-04 |
| Mine does not have a charging port, how do I return it? | 2023-02-02 | There is a charging port, it’s inside a small hole and you pull it through | Robert M. | 2023-02-24 |
| How do i wash it. mine has the console sewed right in. how do i remove it without taking out the stitching? | 2022-12-29 | Mine doesn't seem to be stitched in, as I can move it inside the band. However, there doesn't seem to be an opening to remove it. The product says it's washable, but frankly, I can't see how to easily remove the control box and earphones from the cloth band. Even if I were to remove the electronic components, I don't have a lot of confidence that I'd be able to thread them back into their proper positions after washing the headband. Sorry. | JayhawkFan | 2022-12-29 |
| How do i wash it. mine has the console sewed right in. how do i remove it without taking out the stitching? | 2022-12-29 | Yeah the instructions would have you think it’s easy to remove from its “pocket” but it appears to be completely sewn in. I think they updated the design and the instructions are for the old version. | B. Palmer | 2023-02-16 |
| What is the difference between with cable or without? | 2022-05-14 | You need the cable to charge them. I charge them during the day when not in use. | N. Pohlman | 2022-05-14 |
| What is the difference between with cable or without? | 2022-05-14 | With cable you may strangle yourself in your sleep. No cable no risk. 🥰 | rosie vasquez | 2022-05-23 |
| Are these UL Certified? | 2023-02-28 | Yes | Amar o. | 2023-03-06 |
| Will these block out train noise? I live close to train tracks that are brutally loud waking me up hours before I need to wake up. | 2023-01-16 | I also live close to some train tracks, and I don’t hear the noise through these headphones, but these are not like air pods… the speakers can shift a bit in the headband and I can see there is a chance that sounds might get through them. | Kristina Moon | 2023-01-17 |
| Can you turn this on so it only plays in one ear? | 2023-02-05 | No. | Raymus79 | 2023-02-05 |
| Can you turn this on so it only plays in one ear? | 2023-02-05 | It doesn’t give you the option of one ear. | Valeria Al-Amin | 2023-02-05 |
| Doesn’t work with new Amazon fire stick? | 2023-05-05 | It works with any Bluetooth capable device but the quality is low. Two pairs and each stopped working after a few months. | Socalmamma | 2023-05-05 |
| Doesn’t work with new Amazon fire stick? | 2023-05-05 | They work fine | Ronnie D. Johnson | 2023-05-05 |
| The link to the warranty in the product section does not work. Can this be updated? | 2023-05-10 | There is an email address of a person written on the owners manual to contact with problems. | CDO | 2023-05-31 |
| I am somewhat deaf for ear damage from the military- Does the volume get high? I am one of those people that has the high settings on everything 😂 | 2022-08-15 | It goes pretty high, as high as the device volume will allow. | Amazon Customer | 2022-08-15 |
| I am somewhat deaf for ear damage from the military- Does the volume get high? I am one of those people that has the high settings on everything 😂 | 2022-08-15 | It doesn't go super high in my experience | Amazon Customer | 2022-08-15 |