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问题 提问时间 答复内容 回复人 回复时间
Sound quality from earbuds is "robotic"? Anyone else have this? 2023-02-12 Mine sound good...not "robotic". J.S. 2023-02-12
Sound quality from earbuds is "robotic"? Anyone else have this? 2023-02-12 Haven't experienced that myself, maybe contact customer support? Good luck April Abrams 2023-02-13
Sound quality from earbuds is "robotic"? Anyone else have this? 2023-02-12 Mine is great..cant complain. Amazon Customer 2023-02-13
Sound quality from earbuds is "robotic"? Anyone else have this? 2023-02-12 You may have a faulty device. It could also be the rubber piece that doesn’t fit your ear. Prosper 2023-02-15
Do these work with tv 2023-06-06 I don’t believe they do Amazon Customer 2023-06-06
Do these work with tv 2023-06-06 Yes, if your TV is Bluetooth-enabled. If your TV is not Bluetooth-enabled, then you have several options. One is to purchase a Bluetooth adapter for your TV set. My guess is that this would be a device that plugs into the TV's headphone or external speaker output jack and gets power from a USB port or household power adapter. If your TV has built-in Roku, you can get an app for your phone that lets you use the phone as a remote control for Roku and listen to the audio part of the streaming video on your Bluetooth headset by way of the phone. lebowitzit 2023-06-06
Do these work with tv 2023-06-06 GAVE THEM TO MY 25 YEAR OLD ENVIRONMENTAL ENGINEER WHO LOVES THE QUALITY AND SOUND. ENJOY. Peter V. 2023-06-06
Do these work with tv 2023-06-06 YES A BLUE TOOTH TY. Peter V. 2023-06-06
Mine stopped being discoverable..did every fix and reset i could find info on. think they are dead? about 4 hours of useage. 2023-05-04 I didn’t have this problem with mine. I would however forget the device if it is still in your Bluetooth list. Then take each out of the case and let them find each other, then pair with your Bluetooth device. That is the order I would do in. Brownen 2023-05-04
Why is this now ip8 instead of ip68‽ 2023-01-29 Great volume, lasting long time Delores Jones 2023-01-29
Do these support "le audio" / "low energy audio" aka lc3 codec? instead of or in addition to the bt "classic" audio spec? 2023-02-15 I don’t think so Prosper 2023-02-15
The question is for the seller / manufacturer. One side of the earbud isnt working. How to claim warranty ? 2023-03-24 You might have to reset the earbud ... the instructions described how to do it. Worked for me. Merban 2023-03-24
The question is for the seller / manufacturer. One side of the earbud isnt working. How to claim warranty ? 2023-03-24 I had the same problem. The defect was revealed before the Amazon return time had expires. I simply sent mi e back to Amazon under their return policy. My suggestion is since your original purchase was a huge discount, buy another pair and forget about satisfaction on your broken one. Otis Harris 2023-03-28
Why cant these be shipped to a PO box? 2023-02-08 Maybe it has to do with batteries. J.S. 2023-02-12
Will only connect in mono mode to my computer? windows 7. got any ideas? 2023-06-02 I could only think uninstall then reinstall. I Don't have anything hooked up to my computer I run it through my phone and I had to figure out the buttons a little bit better to get it out of mono I'm sorry I know it's not helpful Myron G Robbins III 2023-06-02
¿Puedo bañarme y usarlos al mismo tiempo ? 2023-04-01 realmente no puedes. Tengo que tener un cuidado se caen. Cambie los plasticos a mas pequenos y nada . Realmente no me gustan pero los tengo que usar solo cuando estoy sentada en mi escritorio. No para salir a ningun lado. Kathy Valdivia 2023-04-01
¿Puedo bañarme y usarlos al mismo tiempo ? 2023-04-01 Yo los usé en el baño duchandome y no les paso nada. Alberto Martinez Abreu 2023-04-01
I used them in the shower, as the manual said was safe to do, but now the left is quieter than the right and can't be adjusted. Are they broken? 2023-03-12 I would ask the manufacturer. I have not got mine wet and probably wouldn’t advise it. Maybe try to dry it or put the blow dryer on it. Heather Solomon 2023-03-12
Is there a silicone case with keychain to attach to things? 2023-03-03 Item comes with charging case shown, has a loop that a keychain fastener can be threaded through. Lisa P. 2023-03-03
Is there a silicone case with keychain to attach to things? 2023-03-03 There is a charging case and it has a string you can attach to it Brian K Ambrose 2023-03-03
Is there a silicone case with keychain to attach to things? 2023-03-03 No Brian W 2023-03-03
So frequency response is at +/- 12db ? Ha ha if it is 2023-06-12 Huh? Sorry, my Oscilloscope, is on the lam :-( Patrick P. 2023-06-17
How good is the bass ? 2023-04-18 Remember they are only around $20 so don’t expect the same thing as a $200 set but for the money they are worth it Amazon Customer 2023-04-18
How good is the bass ? 2023-04-18 That's subjective. Like any earbud, it makes a big difference if you wear them correctly. David McAninch 2023-04-18
How good is the bass ? 2023-04-18 Hello. I would say is basic if compared with full headband (can't compare with anything else), I use them to listen to YouTube videos (mostly people talking teaching something) and some shows, and the sound/voice is absolutely clear. JuandeDios 2023-04-18
How good is the bass ? 2023-04-18 It's what you'd expect with a cheaper ear bud. It's not great, but it's also not like Skullcandy or any other brand that's over $50. Crazy K 2023-04-18
How good is the bass ? 2023-04-18 It has good bass! I’m more than satisfied. Jerry Thompson 2023-04-18
Can these be charged overseas without using a voltage converter? 2023-04-14 No Mike5978 2023-04-15
Can these be charged overseas without using a voltage converter? 2023-04-14 If you use a USB plug in like a laptop, you can charge it without plugging into the wall. Hope that makes sense. Above Average 2023-04-18
How do you check case charge level without plugging it in? 2023-05-25 Video could not be loaded TJ 2023-05-27
There's no return button? How do I return these?? They are defective. 2023-05-11 Contact customer support with within the Amazon app r by calling Donna S. 2023-05-29
Do these actually have the L and R marked in them or can it be removed? 2023-03-20 yes it does print on it toxicaa 2023-03-20
Do these actually have the L and R marked in them or can it be removed? 2023-03-20 Video could not be loaded Pertrice Davis 2023-03-20
Do these actually have the L and R marked in them or can it be removed? 2023-03-20 The L and R are on the actual earbud with white ink. Not a sticker. It would çome off with nail polish remover if you didnt like the letters on the earbuds Lena 2023-03-20
Do these actually have the L and R marked in them or can it be removed? 2023-03-20 Yes mine do have L&R marked on them Shane Lutz 2023-03-20
Do these actually have the L and R marked in them or can it be removed? 2023-03-20 It cant be removed. Amazon Customer 2023-03-20
Do these actually have the L and R marked in them or can it be removed? 2023-03-20 The L and R are on the earbuds themselves, on the part that faces out of the ear and serves as the buttons for play, pause, answer call, etc. It does not look like the markings could be removed easily, but they are not engraved onto the earbuds themselves. Kilo Charlie November 2023-03-21
Charging cord how do I replace the charging cord? 2023-01-19 Amazon sells them but I had so many from smartphones. Also lthe storing case charges wirelessly so that's another charging option. Those wireless charging pads can also be purchased here at Amazon. J.M.B 2023-01-19
how do I delete Bluetooth records on an android S 21 phone? 2023-01-28 Go to connection then Bluetooth then select which Bluetooth device you want to delete then select unpair MIKE 2023-01-28
Can you use 2 sets with 1 phone? 2023-06-15 Are you asking if you can connect 2 different sets (2 different pairs) of the Tozo T10 earbuds to the same phone? It may get a bit confusing, but I'm guessing YES! Because even though they are the same Brand/Mdl, they should have different MAC addresses. But WHY? I'm going to add, that each of earbuds, can be connected individually. Use/drain the LEFT Bud, then continue listening with the RIGHT Bud. I hope this helps Patrick P. 2023-06-17
I love this earbuds but I wish you make it with the earhook too . Is there a compatible one ? Thank 2023-05-19 You should be able to find war hooks that fit multiple product. Donna S. 2023-05-29
Is tozo a global voltage ? It can work on 220v 2023-04-27 It will work with the charger that you provide, the unit has a USB port and brings with it a pigtail that only, also if you have and adapter that it's wireless it will work, in other words You provide the charger, it can be 220 or 110 AC/DC adapter to USB Edgar W. Guevara 2023-04-27
Are the earphones to used independently m 2023-06-14 Yes you can and they last a very long time T. L. 2023-06-17
Are the earphones to used independently m 2023-06-14 YES! they certainly can be used individually Patrick P. 2023-06-17
Are the earphones to used independently m 2023-06-14 You can use just one or both. Chad 2023-06-18
I am missing one of the earbuds. should i return product? also, the digital display says 100% charged but the audio prompt says 60%. should i return? 2023-04-26 I would if I have missing parts, or contact the seller Edgar W. Guevara 2023-04-27
I dropped one in snow and it is quiet. What do I do? 2023-03-27 Kiss it goodbye Jocelyn Anderson 2023-03-27
Will these earbuds stay in while walking, bending side to side? 2023-06-10 Yes….choose an earbud size that is a snug fit. D. Waits 2023-06-10
Will these earbuds stay in while walking, bending side to side? 2023-06-10 Unlikely Kevin 2023-06-10
Will these earbuds stay in while walking, bending side to side? 2023-06-10 Yeah they will with the right earpieces on them, I use mine for weedeating and working and all that Kris Hawkins 2023-06-10
Will these earbuds stay in while walking, bending side to side? 2023-06-10 they will! they come with multiple sizes for the rubber tips, so if they fall out try a bigger size! trey 2023-06-10
Will these earbuds stay in while walking, bending side to side? 2023-06-10 I haven't had a problem with them coming out but I usually am sitting or riding and listening to audio books. If you would be extremely active, probably not the best choice. Dusty 2023-06-10
Will these earbuds stay in while walking, bending side to side? 2023-06-10 They should. They come with 5 different size adapters. My wife hasn't complained about them falling out. rrtesian 2023-06-11
Will these earbuds stay in while walking, bending side to side? 2023-06-10 Yes they will!! And they come with several different sizes for the earbuds all the way from XS to I believe 2X or 3X so you can pick the size that fits the best when they arrive! Marah 2023-06-11
Does the hearing aid tab on my iPhone work with these? 2023-04-22 That I can't answer. Terry L. Williams 2023-04-28
Does the hearing aid tab on my iPhone work with these? 2023-04-22 Sorry, I have no idea if it would. Brownen 2023-05-04
Won't pair with my iPhone 11 any suggestions? 2023-02-28 Free Amazon product support included In the event your product doesn’t work as expected, or you’d like someone to walk you through set-up, Amazon offers free product support over the phone on eligible purchases for up to 90 days. To access this option, go to Your Orders and choose Get product support. Or I believe you can return product within 30 days. Check product information page or your order for return information. Hope this helps. S.Wilson 2023-02-28
Are these water proof or sweat proof? Can they survive a toddler dopping them in a cup of water for a couple minutes? 2023-04-02 Hi cutie....yes they are waterproof and sweat proof NIKKI 2023-04-02
Are these water proof or sweat proof? Can they survive a toddler dopping them in a cup of water for a couple minutes? 2023-04-02 I hope these can survive being submerged. Waterproof in this case is probably sweat or minor rain exposure. Newly using these shows me a useful but NOT the greatest build or best materials. Waterproof and underwater are terms vendors use. Vastly different. Carolyn D witherspoon 2023-04-02
Are these water proof or sweat proof? Can they survive a toddler dopping them in a cup of water for a couple minutes? 2023-04-02 If you shake them out and let dry Thoroughly then you can try them. I know they are sweat proof, but 2 minutes in water - seems I read something about 30 seconds. Peter Brown 2023-04-02
2023 - does this item still come with different sizes of ear caps? 2023-03-21 Yes they do! Nichole C. 2023-03-24
Does it pair with Fitbit Versa 3 watch for wireless pandora music listening? 2023-04-03 Hi, I don't know, I have a Venu 2 Garmin and I can listen my amazon music and Spotify as well. Hope this works Faby 2023-04-03
is there a way to get it to announce the caller? 2023-05-06 No Allan P. 2023-05-09
Can you turn off touch controls? Unusable in wet situations. 2023-01-26 I never have problems when I am wet. Christine Heffern 2023-01-26
Black T10 instructions don't include info on tapping for volume, phone calls, etc. Are instructions available? 2023-01-30 I got my instructions online right from Tozo. You can also download the manual that has drawings. I’m not sure where I found it just do a search and you will find something. Casey 2023-01-30
The right one wont connect anymore. The left connects fine. I have tried to reset them. Does anyone know how to fix this issue? 2023-02-08 Return for a refund Merediths 2023-02-09
does these work on a 10 year old ipod 2023-05-05 They will work with it if it has bluetooth Terry L. Williams 2023-05-06
does these work on a 10 year old ipod 2023-05-05 No they don't John Davis 2023-05-06
Asian or english prompt voice? 2023-02-01 English Take-a-little-time 2023-02-01
Asian or english prompt voice? 2023-02-01 My pair had an English prompt. ColumbusF 2023-02-02
Asian or english prompt voice? 2023-02-01 English AJay_89 2023-02-02
Asian or english prompt voice? 2023-02-01 English Jacqueline Swingle 2023-02-03
My left earbud keeps blinking even when it’s off. I’ve caught them blinking while in the charger even after a few days. And yes, they’re off. Why? 2023-03-14 They will blink while charging Joseph Pakasinski 2023-03-14
How is the call quality with these?? i have a different set right now and there's a huge problem with my voice echoing. 2023-03-20 I’m not sure, I use mine for audio books, I haven’t taken any calls though.. They are perfect for listening to books, sorry I don’t have more info for you.. dixe mercier 2023-03-20
Why is the right ear phone lower in volume than the left ear phone? 2023-05-22 It is possible that there is not a disparity in the ear pieces but within your own personably hearing?? Maybe have a hearing test, as we all lose hearing at different rates and the right and left ear are not always the same. Donna S. 2023-05-29
Bought these a few years ago, love them to the moon and back! Great quality and super secure! Not washer and dryer proof though:') rip earbuds (?) 2023-05-09 Apparently you need to hang your earbuds on a clothes line along with your laundry. Allan P. 2023-05-09
Will these wor with an iPad mini? 2023-06-03 I'm not sure but if they are bluetooth enabled I would think they will. Connie Henrie 2023-06-03
Will these wor with an iPad mini? 2023-06-03 They work great with my iPhone and my iPad and my Fire TV so I they should also work with your iPad Mini. I have been very happy with these especially considering the price Ray 2023-06-03
Will these wor with an iPad mini? 2023-06-03 They work well with my Apple stuff. Becca Schack 2023-06-03
Will these wor with an iPad mini? 2023-06-03 As long as your device has the ability to Bluetooth connect these headphones are compatible! Bradly 2023-06-03
Can these pair and work with 2 phones at the same time? 2023-02-25 Only one phone per instructions S.Wilson 2023-02-28
Where can I buy replacement ear tips that are sure to fit? I accidentally threw the others away! 😭 2023-04-14 you can try ALXCD Ear Tips for in-Ear Headphones, S/M/L . Type it into the search window on Amazon RP of VA 2023-04-14
Can I have 2 earbuds sets for separate cellphones or tv in the same room?? 2023-03-24 Yes! Nichole C. 2023-03-24
Is it compatible with galaxy s22? 2023-02-20 I think these are only compatible with iPhones, time for you to upgrade dear! Brian C Adams 2023-02-20
Is it compatible with galaxy s22? 2023-02-20 Any phone with Bluetooth will connect. Flyski 2023-02-20
Is it compatible with galaxy s22? 2023-02-20 I have a IPhone so I don’t know. Louis Spost 2023-02-21
I have an older pair (2020) of tozo t-10 earbuds. they have a tactile click button on each earbud. these do not. are these defective? 2023-04-28 Mine are just touch. I can't feel any click or pop. The volume doesn't work sometimes I'm assuming you could reset them and the volume will work. St. Hubbins 2023-04-28
I have an older pair (2020) of tozo t-10 earbuds. they have a tactile click button on each earbud. these do not. are these defective? 2023-04-28 I don't know what a tactile button is, but I know that I can touch the earbud in the middle and it will pause music. Terry L. Williams 2023-04-28
I have an older pair (2020) of tozo t-10 earbuds. they have a tactile click button on each earbud. these do not. are these defective? 2023-04-28 No. It's an upgrade. Mel Johnston 2023-04-28
I have an older pair (2020) of tozo t-10 earbuds. they have a tactile click button on each earbud. these do not. are these defective? 2023-04-28 I had 2021 and 2022 versions and both no no tactile (vibration or click) features for the buttons. Just touch. Jeff 2023-04-28
When using them in the shower, do the buttons accidentally get pressed? 2023-03-29 I have never used them in the shower, so you tell me. jimmy v 2023-03-29
Why does my Android SP21 smart phone not give me an option to delete a wifi connection? 2023-01-29 That may be your phone Prosper 2023-02-15
Mine didn’t come with the changeable ear part, do all of them?. 2023-02-21 They should have come with some Jason S Partida 2023-02-21
Mine didn’t come with the changeable ear part, do all of them?. 2023-02-21 Mine did come with the diffrent sized ear buds Elliot k. 2023-02-22
Mine didn’t come with the changeable ear part, do all of them?. 2023-02-21 Mine came with a little baggie of different size ear pieces. Lauren Bishop 2023-02-22
Mine didn’t come with the changeable ear part, do all of them?. 2023-02-21 Hello, Yes. I did receive changeable ear parts with my purchase. Kee 2023-02-24
Will these work with an iPad air 5th generation? 2023-04-22 I have not tried it with iPad. But they work well with my laptop, iPhone, and Android. And it's been almost 6 months since I bought them . So they might work well with iPad too Reshma 2023-04-22
Will these work with an iPad air 5th generation? 2023-04-22 These headphones will work with any bluetooth device. I use them for my phone (Samsung), tablet (Apple), and Nintendo Switch. Nyx Noctis 2023-04-22
The left earbud wont charge like the right one. Frequently it dies while im working out at the gym. Does anyone else have issues with one bud? 2023-06-05 Make sure both pieces make full contact when charging, if not, you may have received a faulty piece. Return it to have it replaced or refunded. Uriel 2023-06-05
The left earbud wont charge like the right one. Frequently it dies while im working out at the gym. Does anyone else have issues with one bud? 2023-06-05 Just make sure that it is in the charging port properly when being charge sometimes I think it is and it's not pushed down all the way Teresa 2023-06-05
Is it possible to temporarily disable the touch controls? When I go swimming, every wave pauses the music. 2023-03-22 Water disrupts signal plus distance from source. Peter Brown 2023-04-02
Just rec'd these But the larger ear caps did not come with the red core piece. Can Tozo send me a new set of caps? 2023-01-30 I didn’t have the red core piece either on the large ones but didn’t need them anyways. Ask customer service at Tozo. You might get lucky and get a free pair. Casey 2023-01-30
Does it connect to multiple devices? I mean play music from a computer, then play from a phone without messing up with BT settings. 2023-02-17 They were easy to pair with my I phone. I would think they would pair easily with your computer and you could use them for both Ernie 2023-02-17
If i have 2 sets of this same model, can one side from each set to pair and use together? 2023-05-28 No they will no pair on two devices at the the time. I also have two of the same model tried several times and no luck getting them to pair on both devices at the same time. K9-55 2023-05-29
If i have 2 sets of this same model, can one side from each set to pair and use together? 2023-05-28 To the best of my knowledge no. Even though they are identical products they each have their own. Pairing set up within each set. But that would be a question for the manufacturer. Donna S. 2023-05-29
If i have 2 sets of this same model, can one side from each set to pair and use together? 2023-05-28 I have no idea. I don't like them. Sending the ones I have back. Dorothea polk 2023-05-29
Lost Charging cord...how can i get a replacement? 2023-02-08 Any c charger will fit most newer anything electronic April Abrams 2023-02-13
Why did they change from usb c to micro? 2023-05-17 Mine is usb c. Nick 2023-05-17
Every time I use these, it starts playing random songs I never heard of, anyone else have this issue? 2023-03-05 I just start using them Friday and so far I sorta, kinda like them. The only thing I don’t like is the usage needs to be longer. Candie 2023-03-06
Every time I use these, it starts playing random songs I never heard of, anyone else have this issue? 2023-03-05 It can only play what it receives from the blue tooth player , so it’s your phone that’s playing the random music. DENNIS INGRAM 2023-03-06
Every time I use these, it starts playing random songs I never heard of, anyone else have this issue? 2023-03-05 I think it's playing samples on your phone or tablet. This happens to me when I accidentally press the earpiece center, which also controls the volume and pause feature for some devices. Some devices come with samples from music artists to help promote the music. Rodney Treadway 2023-03-07
Are they good to use in the sauna 2023-04-05 No Reshma 2023-04-22
What is the driver diameter, impedance, dB sensitivity, runtime hours when used together not apart? 2023-03-29 I don’t have some of your answers, but it’s working for me! I’m deaf in one ear, so I only use one…The multiple sizes are a bonus! Good tone, and I’m happy with my purchase! Jules 2023-03-30
Has anyone has issues with these not playing any sound? They just stopped while listening to music. I've unpaired and then paired them again. Nothing 2023-06-16 My grandson has these, he has said nothing about them not working. He is very happy with them. joe melito 2023-06-16
Has anyone has issues with these not playing any sound? They just stopped while listening to music. I've unpaired and then paired them again. Nothing 2023-06-16 I have an iPhone so this is the direction I had issues with…I had turned on Headphone Safety and started listening to loud things and it protected my ears alright…🤪 Another time it was acting funky like this and only improved when I decided to charge the earbud case. It seems it didn’t charge the earbuds properly because it was low…makes no sense but if it works I don’t worry about understanding it. Probably nothing to your issues but it is all I have, sorry. Jim2 2023-06-16
Cómo se carga cómo se ponen a cargar los audífonos 2023-03-29 Con el cargador de Samsung s21 Erika Farfán 2023-03-29
Cómo se carga cómo se ponen a cargar los audífonos 2023-03-29 Los conecta con el cable del cargador del teléfono hasta que las indicaciones estén todas llenas Julio Ángel Castillo 2023-03-29
Cómo se carga cómo se ponen a cargar los audífonos 2023-03-29 Con un cargador que tenga salida C. Chrystian Hernández 2023-03-29
Cómo se carga cómo se ponen a cargar los audífonos 2023-03-29 Deben cargarse con cable como el del celular. M C 2023-03-29
Cómo se carga cómo se ponen a cargar los audífonos 2023-03-29 Si está muy bien este aparato suena bien y aguanta lamcarga y se carga normal como los de más Armando ruiz ruiz 2023-04-01
Cómo se carga cómo se ponen a cargar los audífonos 2023-03-29 De manera alambrica e inalambrica 😃 Armando Rodriguez 2023-04-03
How do I pair this with Airfly? Thanks 2023-05-02 Place earbuds in your ear, turn on airflow blue tooth and scan when earbuds detected pair Alicia 2023-05-03