| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| where can I buy just the charging cable | 2023-02-07 | Dear Amazon Customer, Thank you for your question. To charge the battery of your wireless Arlo Video Doorbell, you can use any micro-USB cable. More helpful information can be found in this knowledge base article: How do I charge my Arlo Essential Video Doorbell Wire-Free? — https://kb.arlo.com/000062490/How-do-I-charge-my-Arlo-Essential-Video-Doorbell-Wire-Free If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2023-02-08 |
| What if this gets stolen? Still I get another doorbell? | 2023-05-18 | That would depend on the terms of return agreements. With the doorbell it should be nailed into the wall for security. Anyone trying to steal it .... well you would see them at least. | Úna McCabe | 2023-05-18 |
| What if this gets stolen? Still I get another doorbell? | 2023-05-18 | No idea, I do t believe they’re is a lifetime replacement policy, would not have thought so. If fitted in accordance with the manufacturers instructions it is difficult to remove unless with malicious / criminal intent. The manufacturer does not cover its theft! | Zuluwarrior | 2023-05-18 |
| What if this gets stolen? Still I get another doorbell? | 2023-05-18 | It has a small security tab that holds it in place. However yes it could be removed. We have additional cameras which cover the area so it’s really for alerts. Camera works well but in a busy home battery life is a month to six weeks. | Jak | 2023-05-18 |
| What if this gets stolen? Still I get another doorbell? | 2023-05-18 | Is your question, will they “give” you another; then the answer will be “NO”… You can obviously buy yourself a replacement if the current one gets stolen. | Justin H. | 2023-05-18 |
| What if this gets stolen? Still I get another doorbell? | 2023-05-18 | Not unless you have put it on your house and possessions insurance | Ian Young | 2023-05-18 |
| What if this gets stolen? Still I get another doorbell? | 2023-05-18 | Dear Amazon Customer, Thank you for your question. Our Arlo Essential Video Doorbell Wire-Free can be set up in either a wired or wire-free configuration using the screw and wall anchors that came in the package. In addition, our Arlo Secure subscriptions include insurance against theft! The Arlo Theft Replacement (ATR) program allows the original purchasers of certain Arlo devices connected to paid Arlo subscription plans to qualify for replacements in the event that they are stolen. More useful information can be found in the following knowledge base article: • https://www.arlo.com/en_gb/serviceplans • https://kb.arlo.com/000056563/What-do-I-need-to-know-about-the-Arlo-Theft-Replacement-program • https://kb.arlo.com/000062533/How-do-I-install-my-Arlo-Essential-Video-Doorbell-Wire-Free • https://kb.arlo.com/000062497/How-do-I-mount-my-Arlo-Essential-Video-Doorbell • https://kb.arlo.com/000062491/How-do-I-hard-wire-my-Arlo-Essential-Video-Doorbell-Wire-Free In case of further questions, feel free to contact our support team: https://www.arlo.com/en_gb/support/contact-support Arlo Team | Arlo Support | 2023-05-19 |
| Can I use this unit with SD function only | 2023-03-03 | I believe you can if you purchase the appropriate Arlo storage device which is sold separately. | Phil | 2023-03-03 |
| Can I use this unit with SD function only | 2023-03-03 | Dear Amazon Customer, Thank you for your question. You can use an optional micro-SD card (sold separately) to store Arlo recordings locally when your Arlo Go 2 camera is not connected to the cloud. The micro-SD card must be inserted into the camera's integrated SD card slot. Local storage cannot be used on its own as a substitute for cloud recording. The Arlo Go 2 camera supports SD, SDHC (UHS-I), and SDXC (UHS-I), speed class: Class 10, U1, or U3. More helpful information is available in this knowledge base article: How do I use an optional SD card in my Arlo Go 2 Camera? — https://kb.arlo.com/000062623/How-do-I-install-an-optional-SD-card-in-my-Arlo-Go2-Camera If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2023-03-06 |
| What do you mean by this? "Paired with a base station, local storage is also an option"? | 2023-04-05 | Dear Amazon Customer, Thank you for your question. When you sync a wireless Arlo Video Doorbell with a base station or SmartHub (which are sold separately), you get the option to utilize the local storage feature on the base station or SmartHub. Recordings saved locally can be accessed by plugging the USB device or SD card into a computer. In addition, the direct storage option allows you to directly view recordings saved locally through our Arlo Secure app. The following models are compatible with the wireless Arlo Video Doorbell: VMB4000, VMB4500, VMB4540 (local storage available on USB device), VMB5000 (local storage available on SD card). You can find more helpful information in these knowledge base articles: • https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-SmartHub • https://kb.arlo.com/000062124 • https://kb.arlo.com/000062997 If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2023-04-05 |
| What do you mean by this? "Paired with a base station, local storage is also an option"? | 2023-04-05 | You put an SD card in the base station and choose “local storage” in settings | ALAN WOODS | 2023-04-05 |
| Does the chime sound during an internet outage (but with WiFi still operational)? Don't want dependancy on cloud-based systems for basic function | 2023-03-19 | I believe so yes | Amazon Customer | 2023-03-19 |
| Does the chime sound during an internet outage (but with WiFi still operational)? Don't want dependancy on cloud-based systems for basic function | 2023-03-19 | My chime is hard wired in to the device’s wiring so it always rings. I think it also works on Bluetooth enabled bell devices too. | Phil | 2023-03-19 |
| Does the chime sound during an internet outage (but with WiFi still operational)? Don't want dependancy on cloud-based systems for basic function | 2023-03-19 | To the best of my knowledge yes it does if you have the system powered from the manual / original bell push circuit. When it is pushed you get a ring tone on the phone / iPad depending which system your use and the original ringer activates if you have connected the system rechargeable battery to be powered by the original bell push circuit. The instructions set this out clearly. The original bell push voltage is around 13.5 Volts, you need to measure it to confirm prior to fitting. | Zuluwarrior | 2023-03-19 |
| Does the chime sound during an internet outage (but with WiFi still operational)? Don't want dependancy on cloud-based systems for basic function | 2023-03-19 | It wasn't for me I returned it | Paul byrne | 2023-03-20 |
| Does the chime sound during an internet outage (but with WiFi still operational)? Don't want dependancy on cloud-based systems for basic function | 2023-03-19 | Dear Amazon Customer, Thank you for your question. If the Internet connection goes down, your Arlo Doorbell may go offline and your Arlo Chime will not ring when a visitor presses the Arlo Doorbell. This is because the Arlo Doorbell will not be able to communicate with the Arlo servers when someone presses it, resulting in a loss of connectivity. Further helpful information can be found in these knowledge base articles: • How do I connect my Arlo Essential Video Doorbell to an Arlo Chime? — https://kb.arlo.com/000062498/How-do-I-connect-my-Arlo-Essential-Video-Doorbell-to-an-Arlo-Chime • Arlo Essential Video Doorbell Wire-Free FAQ — https://kb.arlo.com/it/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2023-03-20 |
| can the doorbell be connected to all family members‘ mobile to ring? | 2022-12-21 | Yes it can be connected to all phones at same time. | Fozia | 2022-12-21 |
| can the doorbell be connected to all family members‘ mobile to ring? | 2022-12-21 | Dear Amazon Customer, Thank you for your question. Yes, you can give access to your Arlo Video Doorbell to your friends and family using the Grant Access feature. With this option, they will have their own accounts with the ability to view recordings, answer calls, etc. You can read more about it here: - How can multiple people access the same Arlo account? - https://kb.arlo.com/000039106/How-can-multiple-people-access-the-same-Arlo-account - How do I add friends on my Arlo Secure App? - https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account - How do I receive phone calls or voice messages from my Arlo Doorbell? - https://kb.arlo.com/000062169/How-do-I-receive-incoming-calls-or-voice-messages-from-the-Arlo-Doorbell If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2022-12-22 |
| Dose this function without wifi on mobile data ..recording 24 hours | 2022-12-28 | Hi, this relies on home Wi-Fi as a local network is needed. It does send alerts to your mobile phone when movements are sensed; however they will not use your mobile data as their hub at home. It does need a home Wi-Fi network to work. | Justin H. | 2022-12-28 |
| Dose this function without wifi on mobile data ..recording 24 hours | 2022-12-28 | I don’t think it does. I tried it without wifi and got nowhere. | afc333 | 2022-12-28 |
| Dose this function without wifi on mobile data ..recording 24 hours | 2022-12-28 | Dear Amazon Customer, Thank you for your question. Our Arlo Video Doorbells require a high-speed Internet connection; they must be connected to either a 2.4 GHz Wi-Fi network or to a VMB4000, VMB4500, VMB4540, or VMB5000 Arlo base station/SmartHub to be set up and function. The continuous video recording (CVR) feature—which allows you to record all the action 24/7—is not available with our Video Doorbells. Our Video Doorbells can record every time they detect motion in front of them. Please take a look at these knowledge base articles for more useful information: • Arlo Essential Video Doorbell Wire-Free FAQ — https://kb.arlo.com/000062526/Arlo-Essential-Video-Doorbell-Wire-Free-FAQ • How do I install my Arlo Essential Video Doorbell Wire-Free? - Arlo Secure 4.0 — https://kb.arlo.com/000062875/How-do-I-install-my-Arlo-Essential-Video-Doorbell-Wire-Free-Arlo-Secure-4-0 • How does Arlo motion detection work? — https://kb.arlo.com/583/How-does-the-motion-detection-feature-work-on-my-Arlo-cameras If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2022-12-29 |
| Should i plug the battery into the arlo essential wireless doorbell in wired mode? | 2023-04-23 | Yes even when hard wired it still runs on battery . It trickle charges it all time | brian | 2023-04-23 |
| Should i plug the battery into the arlo essential wireless doorbell in wired mode? | 2023-04-23 | As instructed, remove battery, charge and insert when fully charged | Fola… | 2023-04-23 |
| Should i plug the battery into the arlo essential wireless doorbell in wired mode? | 2023-04-23 | In truth I’m not sure but I do remember some comments I read on YouTube. So on memory if it’s wired there should be no need but I believe the instructions should tell you the install procedure. | Jak | 2023-04-24 |
| Should i plug the battery into the arlo essential wireless doorbell in wired mode? | 2023-04-23 | I have and it works perfectly and does not require routine removal for recharging. | Phil | 2023-04-24 |
| Should i plug the battery into the arlo essential wireless doorbell in wired mode? | 2023-04-23 | Dear Amazon Customer, Thank you for your question. Yes, the battery must always be inserted in the wireless Arlo Video Doorbell to operate, even if you hardwire the doorbell to existing doorbell wiring. When you hardwire the doorbell, you connect it to continuous trickle charging. This means that the battery is used while the doorbell is active, and the battery is gradually charged while the doorbell is inactive. If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2023-05-12 |
| is it a must to pay monthly fee? | 2022-12-21 | Yes if you want access to the stored archived video captures of events that have happened. You can still stream live footage without a monthly contract though. | Phil | 2022-12-21 |
| is it a must to pay monthly fee? | 2022-12-21 | Dear Amazon Customer, Thank you for your question. If you want to record the videos in the Cloud and use all the advanced options such as the custom Activity zones or advanced object detection, you need to subscribe our Arlo Secure service plan. It will make you and your family feel more protected in your home. Here you can read more about our subscriptions: - What is Arlo Secure and how can I benefit from it? - https://kb.arlo.com/000056583/What-is-Arlo-Secure-and-how-can-I-benefit-from-it - What are the available Arlo subscription plans and how much cloud recording is available? - https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available - What options will I have when my Arlo trial ends? - https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2022-12-22 |
| Will it work out of uk for example in India or Gulf countries | 2023-05-20 | I should imagine so it works off your Internet, but I’m not 100% sure | Mrs Julie stone | 2023-05-20 |
| Will it work out of uk for example in India or Gulf countries | 2023-05-20 | Dear Amazon Customer, Thank you for your question. Arlo Video Doorbells sold in the United Kingdom are designed for UK installation, e.g. they come with a 24V AC transformer that is meant to replace the existing doorbell transformer. This is because many doorbell transformers in Europe (including the UK) are 12V AC, which does not provide enough power for your wired Arlo Video Doorbell. In addition, our Arlo Video Doorbells require an Arlo Secure subscription in order to record to the cloud; they come with a free 3-month Arlo trial. After the trial expires, a purchase of an Arlo Secure plan will be required to keep enjoying all the included advanced features, in addition to cloud recording. Currently, our Arlo Secure plans are not available in India or in any Middle East country. Please have a look at the following knowledge base articles for further helpful information: • https://kb.arlo.com/000062533/How-do-I-install-my-Arlo-Essential-Video-Doorbell-Wire-Free • https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available If you have further questions or need our help, please contact our support team, our experts will be glad to assist you further. All the contact options are available here: https://www.arlo.com/en_gb/support You can also visit the Arlo community: https://community.arlo.com/t5/Arlo-Smart-Home-Security/ct-p/Arlo Regards, Arlo Europe Support | Arlo Support | 2023-05-22 |