| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | No additional mounts need it's got 2 for it and will be more than enough hope this helps | Phil | 2023-03-29 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | No, you don’t need an additional mount, it’s very flexible you can point it anyway you want - our experience anyway…. | Toria C | 2023-03-29 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | Yes can position it almost anywhere | mr r hayes | 2023-03-29 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | All mounts needed are supplied with the camera | Bill | 2023-03-29 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | Yes you can | tom findlay | 2023-03-29 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | The mount supplied allow you to put it in any position you need. | Tony Craig | 2023-03-30 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | Video could not be loaded | ReolinkEU | 2023-03-30 |
| Do i need additional mount or can i mount it on a wall but turn it sideway down? | 2023-03-29 | Hi. No need for additional mount, can be turned | Tiger | 2023-03-30 |
| Hi I would like to use this camera at a remote event which has an unreliable phone signal will I be able to monitor my stock while my stall is open... | 2022-10-25 | If you want to stream the video feed live then you will to have the camera connected to a WiFi signal | Smoking Panda | 2022-10-25 |
| Hi I would like to use this camera at a remote event which has an unreliable phone signal will I be able to monitor my stock while my stall is open... | 2022-10-25 | If phone signal is unavailable u want be able to see video it's WiFi so u need signal | Phil | 2022-10-25 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | Yes. These are really good, I have 3 on my house they work really well. All ways 100% charges, if you position the solar panel correctly. You can get extension cables for the solar panels if needed. | Chris P | 2023-05-15 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | The earliest recording is overwritten when card is full and then in sequence. | Peter Amazon Customer | 2023-05-15 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | No you have to format the memory in the menu options | tom findlay | 2023-05-15 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | Yes, the recording is overwritten | Mick C | 2023-05-15 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | Dont know. Camera only worked for a few months and wouldnt connect🤷u200d♀️ | stephen jones | 2023-05-15 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | yes, it does. | L | 2023-05-15 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | Hello. Yes, the 2K Solar Powered camera Argus Eco is set to overwrite the old files automatically when SD card is full. | ReolinkEU | 2023-05-16 |
| Hi when memory card is full does it overwrite and start again | 2023-05-15 | No sure, I returned mine, for some reason it wouldn’t connect. | jayne l clark | 2023-05-21 |
| What frequency leds does this use? are they low light? | 2023-05-19 | Infra red LEDs. However, I fitted three of these - two have failed. One with Wifi issues and the other wouldn’t charge. Draw your own conclusions. | PeteA | 2023-05-19 |
| What frequency leds does this use? are they low light? | 2023-05-19 | Hello, there are 4*IR LED lights on the camera with 850nm, and when it is under darkness, the IR light can be seen. | ReolinkEU | 2023-05-22 |
| How can I buy a replacement aerial for this please? | 2023-06-14 | i searched on Reolinks' website and unfortunately under their accessory section there was no mention of aerial - you might want to try and email them? | Hammerman | 2023-06-14 |
| How can I buy a replacement aerial for this please? | 2023-06-14 | Hello. We'd love to help you with the antenna. Please enter this link and click "Contact the seller": https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-15 |
| How can I buy a replacement aerial for this please? | 2023-06-14 | Contact the supplier direct to get a replacement | Mark | 2023-06-15 |
| Has anyone got this camera connected to a Virginmedia hub 4? | 2022-11-05 | I don't, but you should be able to get it to work with any modern router. However, if your camera is fitted too far away from the router then you might not have enough signal strength for it to connect. This can usually be rectified by purchasing a wi-fi extender (TP-Link) which you can find here on Amazon. | Ian Jones | 2022-11-05 |
| Has anyone got this camera connected to a Virginmedia hub 4? | 2022-11-05 | All I know about virgin media is my pal had a cam set up with them but they blocked it and when he phoned them up they said will have to pay extra for it which is a con so he got rid of virgin media went with someone else hope this helps | Phil | 2022-11-05 |
| Has anyone got this camera connected to a Virginmedia hub 4? | 2022-11-05 | Hello. Please check if the Virgin media hub 4 supports 2.4Ghz. This camera works with 2.4Ghz wifi only and wireless encryption should be WPA-PSK/WPA2-PSK. If you have any concerns, please contact us by Amazon message. | ReolinkEU | 2022-11-07 |
| Will this camera work off a mobile broadband using 4g | 2022-10-26 | Yes it does, mine works off a TP Link 4g router | Landlady Sue | 2022-10-26 |
| Will this camera work off a mobile broadband using 4g | 2022-10-26 | It will work as long as your signal is strong enough and the mobile device is permanently located in a static area I. | Ian Jones | 2022-10-27 |
| Will this camera work off a mobile broadband using 4g | 2022-10-26 | Hello. This camera can work with 2.4Ghz wifi or hotspot. If you need a camera that works with a sim card, you can consider the 4G camera Reolink GO: https://www.amazon.co.uk/dp/B09DPQBCKS | ReolinkEU | 2022-10-31 |
| Which rain shield fits reolink security camera outdoor wireless, argus eco + | 2023-02-18 | Didn't know it had one but mines been up for over a year in rain and monsoons and it works perfectly fine so they are waterproof | Phil | 2023-02-18 |
| Which rain shield fits reolink security camera outdoor wireless, argus eco + | 2023-02-18 | Hello. Sorry that we don't sell the rain shield for this camera. You can use a rain shield that fits the Argus Eco size. The dimensions of the security camera are Φ71 x 186 mm. | ReolinkEU | 2023-02-22 |
| Reo link camera will this work in pakistan if i take there? | 2023-04-16 | I don't see why not. As long as you can supply it with sunshine and have WiFi. | Peter Amazon Customer | 2023-04-17 |
| Reo link camera will this work in pakistan if i take there? | 2023-04-16 | Hello. Yes, this wireless security camera outdoor has no territorial restrictions. Please make sure your wifi is 2.4Ghz wifi with Encryption of the WPA-PSK/WPA2-PSK. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkEU | 2023-04-17 |
| I need a camera to warn me when a fox comes onto our property, with quick notifications to my phone and to my Google h. Will this camera meet my need? | 2023-04-04 | Yes see the setting please | A Y Samarrai | 2023-04-04 |
| I need a camera to warn me when a fox comes onto our property, with quick notifications to my phone and to my Google h. Will this camera meet my need? | 2023-04-04 | Yes, it should. Position the camera so the fox will be crossing the view rather than walk straight towards the camera. Follow the instructions for notifications and email. | Peter Amazon Customer | 2023-04-04 |
| I need a camera to warn me when a fox comes onto our property, with quick notifications to my phone and to my Google h. Will this camera meet my need? | 2023-04-04 | Yes it will with push notifications and email. It also has an alarm option on the camera if that would scare the fox. You could also shout at it remotely. It’s a great system, I have four of them. | Chris P | 2023-04-04 |
| I need a camera to warn me when a fox comes onto our property, with quick notifications to my phone and to my Google h. Will this camera meet my need? | 2023-04-04 | Yes, the camera will notice you by piping if you are setting on PIR mode. Not: but not cat! | Naamy | 2023-04-06 |
| the place where we want to fit this as no internet, can a data SIM card send live stream? | 2022-11-07 | https://www.amazon.co.uk/dp/B09DPQBCKS?ref=emc_p_m_5_i lokks to have mobile sim connection | Amazon Customer | 2022-11-07 |
| the place where we want to fit this as no internet, can a data SIM card send live stream? | 2022-11-07 | Initially had connection problems when first installed on side of garage, which is located at bottom of garden away from house. Connected only very rarely, and then with a very very weak signal. Have now installed an internet booster for the hub in Conservatory, and upgraded our signal strength and speed, and it now connects first time every time. | Peter Jones | 2022-11-07 |
| the place where we want to fit this as no internet, can a data SIM card send live stream? | 2022-11-07 | Camera does not have mobile connection so wouldn't take a data SIM AFAIK needs some form of WiFi coverage. You might be able to fit a more powerful of directional WiFi antenna. Otherwise you would need a seperate wifi hotspot eg https://www.amazon.co.uk/KuWFi-Waterproof-Wireless-Antennas-Monitoring/dp/B07TZ3BCVV but that would need 12v power. | Amazon Customer | 2022-11-07 |
| the place where we want to fit this as no internet, can a data SIM card send live stream? | 2022-11-07 | Not 100% but fairly sure no. | PAUL SMITH | 2022-11-08 |
| the place where we want to fit this as no internet, can a data SIM card send live stream? | 2022-11-07 | Hello. Sorry, this WIFI camera does not support SIM connection. It is suggested to have a look at 4G camera like Go Plus: https://www.amazon.co.uk/dp/B09DPQBCKS You can choose the SIM card from O2, EE, Vodafone (Prepaid SIM card ONLY), JT in United Kingdom. | ReolinkEU | 2022-11-11 |
| Does this require a subscription to an app | 2022-12-19 | The app is free to download, you need it to help set up, no further costs involved | CARL BURRAGE | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | Yes an app is required to setup, register, view the camera images and access play back. The app is also used to control PT and PTZ cameras. | Dex | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | No subscription required. Simply download their app and log in and veiw live feed or triggered action or saved your videos or stills when ever you want | lizabeth fiber animals | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | No sub required | Pat Bruen | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | No subscription required | Ry01 | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | It just work for a month then stopped | Purchaser | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | No | Gareth Young | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | No | Customer | 2022-12-19 |
| Does this require a subscription to an app | 2022-12-19 | Hello, there's no monthly fee required unless you want to subscribe to a charged Cloud plan. Reolink App is free for Reolink customers. | ReolinkEU | 2022-12-26 |
| I have this set on 100% but struggles to pick up any movement, any advice? | 2023-05-29 | Hi, mine is set on 60% ( medium) I get notifications regularly when people or objects go past. Make sure the PIR is on. | Glen | 2023-05-29 |
| I have this set on 100% but struggles to pick up any movement, any advice? | 2023-05-29 | Ive got mine set on 80% and it picks me up ,have you got the PIR set to on in the settings | washerman | 2023-05-29 |
| I have this set on 100% but struggles to pick up any movement, any advice? | 2023-05-29 | I have 3 of these and they work well, they can be less sensitive in warm weather. Also don’t select reduce false alarms in the PIR on/off selection. | Chris P | 2023-05-30 |
| I have this set on 100% but struggles to pick up any movement, any advice? | 2023-05-29 | Hello, the longest detecting distance of PIR motion sensors is 9 meters.xa0Our PIR motion sensor is more sensitive to side-to-side movement than movement heading straight toward the camera. For a better viewing experience, the suggested mounting height: 2–3 meters. If there is any problem with the product, please contact us by Amazon message for further assistance. | ReolinkEU | 2023-05-30 |
| 2k or 1080p? Information is contradictory… | 2023-05-16 | It has both, you can select 1080p or what they call fluent which is a lower resolution but is more stable | Matthew Johnson | 2023-05-16 |
| 2k or 1080p? Information is contradictory… | 2023-05-16 | Hello. The resolution of this battery-powered wifi camera is 2K, offering more vivid images and videos. | ReolinkEU | 2023-05-17 |
| Is there an Alternative power supply that can run from the mains | 2022-12-07 | None is supplied, though I suppose you could find a small transformer with the correct rating to replace the solar panel. However, the solar panel is fantastically effective, even in low light conditions. | L | 2022-12-07 |
| Is there an Alternative power supply that can run from the mains | 2022-12-07 | You can run a cable that is used to charge the battery. By using the solar panel I have never had to recharge the battery. | Alma | 2022-12-07 |
| Is there an Alternative power supply that can run from the mains | 2022-12-07 | You'll need a mains powered USB adapter and a long USB cable which connects to the camera where the solar panel would plug into. You should find all the bits you need on the Amazon website. | Ian Jones | 2022-12-10 |
| Is there an Alternative power supply that can run from the mains | 2022-12-07 | Hello. This wifi outdoor ip camera can also be charged by the USB power adapter as well as a Solar panel. And the battery inside this camera is irremovable. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-12-13 |
| Can i use this camera for live viewing with a portable wifi unit with a monthly subscription? as i want a camera in my stables 🤷u200d♀️ | 2023-01-03 | As long as it’s in Wi-Fi range , it can be used anywhere | Aidan | 2023-01-04 |
| Can i use this camera for live viewing with a portable wifi unit with a monthly subscription? as i want a camera in my stables 🤷u200d♀️ | 2023-01-03 | Depends how good your WI-Fi is. I found the range very poor | Michael Muress | 2023-01-04 |
| Can i use this camera for live viewing with a portable wifi unit with a monthly subscription? as i want a camera in my stables 🤷u200d♀️ | 2023-01-03 | Yes, I have a 2nd home and have cameras rigged there on Wi-Fi which work brilliantly. I can log in and see both cameras on the same app | Bill | 2023-01-04 |
| Can i use this camera for live viewing with a portable wifi unit with a monthly subscription? as i want a camera in my stables 🤷u200d♀️ | 2023-01-03 | Hello. Please make sure your wifi can meet the requirement below: Wireless Encryption is WPA-PSK/WPA2-PSK, all UDP ports opened, physical address filtering/whitelist function disabled and IP isolation disabled and password and SSID are no more than 31 digits. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2023-01-05 |
| Are there any Reolink solar cameras with a detection range of over 11 metres? | 2023-03-26 | Hello. For a battery-powered camera with a better detection range, you may check the Trakcmix camera https://www.amazon.co.uk/dp/B0BG5Q9HDV. If you still have questions, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-03-27 |
| Can someone help I've brought a second camera as the first was really good but I can't get the second camera to work with alexa ive tryed everything | 2022-12-29 | I can't answer you directly but I have two of these cameras and connect to them via the Reolink phone app, which works perfectly. I have never tried to connect via Alexa (I wonder how you see the video playback of incidents?) | L | 2022-12-29 |
| Can someone help I've brought a second camera as the first was really good but I can't get the second camera to work with alexa ive tryed everything | 2022-12-29 | Hello. Please kindly make sure you have enabled the smart home skill for this camera via the Reolink app and that this camera can be accessed remotely. If still can't work, please contact us via Amazon message with a screenshot of the error prompt when failed to use it. | ReolinkEU | 2023-01-03 |
| SD card won’t format so unit does not see it. Any suggestions? | 2023-01-22 | It took me 2 times to format mine works fine now try formating in different device if now could be that it's damaged ?? | Phil | 2023-01-22 |
| SD card won’t format so unit does not see it. Any suggestions? | 2023-01-22 | Hello. Please change another sd card to see whether the camera can detect the sd card. If still can't work, we would appreciate it if you could contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-01-27 |
| What length is the cable to the solar panel | 2022-12-18 | Good size of cable | ian | 2022-12-18 |
| What length is the cable to the solar panel | 2022-12-18 | Hello. The cable length of the Reolink Solar Panelxa0is 4 meters. If it is not long enough in your case, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet). You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). Here is the link for the extension cable: https://www.amazon.co.uk/gp/product/B095KK4L57/ | ReolinkEU | 2022-12-26 |