| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is it compatible with echo show? | 2023-02-04 | Just follow instructions in camera settings to connect with Alexa | Kevin smith | 2023-02-04 |
| What are the dimensions of the base unit? | 2023-02-07 | The coupling that affixes to the wall is approx 8cms, if that’s what you mean? | NikkiJay | 2023-02-07 |
| Is it just motion recording or always recording ? | 2023-04-01 | Motion recording or you can press the video pic and video manually for a certain mount of time. | lynn astbury | 2023-04-01 |
| Is it just motion recording or always recording ? | 2023-04-01 | It’s motion alert and records you can set it all up in settings whether you want certain times only all all the time detection plus other settings | Kevin smith | 2023-04-01 |
| Is it just motion recording or always recording ? | 2023-04-01 | Motion recording- you can adjust how long it records on the memory card (sold separately) or cloud service (subscription required ) up to 10 minutes but of course will affect the battery life… Hope this helps! | Tech Therapy | 2023-04-01 |
| Is it just motion recording or always recording ? | 2023-04-01 | Motion | GrahamO | 2023-04-01 |
| Is it just motion recording or always recording ? | 2023-04-01 | I think only motion but not sure. Contact them, as they are very good with queries. | Mr Pilchy | 2023-04-01 |
| Is it just motion recording or always recording ? | 2023-04-01 | Only records when movement detected | David | 2023-04-01 |
| Is it just motion recording or always recording ? | 2023-04-01 | It is motion detection recording | J from Berkshire | 2023-04-09 |
| Seems to be working fine during the day and getting notifications but at night it doesn’t pick up anything, any ideas why? | 2023-02-18 | Yes must admit I have the same problem it seems the camera has a mind of its own it picks up movement up the end of the drive but not up close????? | Simon White | 2023-02-19 |
| What type of fitting for the USB port in the camera as l want to get an extension too power it 24/7 ty | 2023-02-19 | Its the older type mobile phone connector head,not the new type c charging cables. If its to go outside I would look at buying a proper wired one as this is wireless and by having it permanently charged 1, you'll destroy the battery as not created as a fully wired cctv & 2 you'd be exposing the electrical port to the elements, rain etc by having to remove the rubber seal that protects it outdoors to have it plugged in.My advice is buy similar but purposely wired one.Good luck! | Goodbuy79 | 2023-02-19 |
| What type of fitting for the USB port in the camera as l want to get an extension too power it 24/7 ty | 2023-02-19 | Video could not be loaded | Kevin smith | 2023-02-20 |
| Can this only be viewed android app only? also what does it record at 30 fps or 60 fps? will it only capture humans or birds as well in my garden. | 2023-02-06 | No it's also viewable on apple phone too as the wide has Apple and can still view all via the cloudedge app as can I on my Samsung. | Goodbuy79 | 2023-02-19 |
| Can this be setup with a phone's wifi hotspot then record to sd card? as i don't have wifi in near the camera | 2023-01-02 | I'm not sure!! But mine stopped connecting after a month or two even if I was stood right next to my modem!! So wouldn't recommend | Mr. K. S. Mortimer | 2023-01-02 |
| I have a pc running cctv monitoring software and recording as i have my own local network storage cloud storage. will the pc still be able to access? | 2023-03-25 | If you are able too link your own system too the camera | Kevin smith | 2023-04-01 |
| IeGeek app or CloudEdge app? My IeGeek cameras each require different ones. Which does this need? And Iisvthere a way to get them all on one app? | 2023-01-13 | I am using the cloudedge app and you can add addtional igeek cameras to it | Frankwat | 2023-01-13 |
| IeGeek app or CloudEdge app? My IeGeek cameras each require different ones. Which does this need? And Iisvthere a way to get them all on one app? | 2023-01-13 | This camera runs with the Cloud Edge app | M. STAFFORD | 2023-01-13 |
| IeGeek app or CloudEdge app? My IeGeek cameras each require different ones. Which does this need? And Iisvthere a way to get them all on one app? | 2023-01-13 | This camera uses Cloud Edge. It’s quite an easy app to use. I got these for my mum and they’ve been great. | Terry | 2023-01-14 |
| IeGeek app or CloudEdge app? My IeGeek cameras each require different ones. Which does this need? And Iisvthere a way to get them all on one app? | 2023-01-13 | You can put more than 1 on the app. I have 2 on mine and will be adding to that soon. Just click on add device | Mr. B. P. Hardy | 2023-01-15 |
| Does this work with the camhi app? i have two ie30's and want to add a smaller camera at tvs front door to the same app. | 2023-03-08 | Not sure but if pushed I'd probably so no. These camera's use the cloud edge app which pairs the camera's via a qr code on the app. You could ask their customer service, they're very good. | Drew1892 | 2023-03-09 |
| Can you extend the 6 second motion detection with purchasing the yearly subscription | 2023-04-29 | The video can be extended to 30sec but not sure what you mean by subscription | Amazon Customer | 2023-04-29 |
| no video available when i try watch alerts back, All i can see is photos of what triggered action? | 2023-03-18 | I think you need some sort of memory card linked to the camera. The iGeek customer services are very helpful. | Mr Pilchy | 2023-03-18 |
| no video available when i try watch alerts back, All i can see is photos of what triggered action? | 2023-03-18 | Press the play button to the left of the image in the alert? | Amazon Customer | 2023-03-18 |
| no video available when i try watch alerts back, All i can see is photos of what triggered action? | 2023-03-18 | If you press the triangle at the side of the picture, it will play the video. | lynn astbury | 2023-03-21 |
| no video available when i try watch alerts back, All i can see is photos of what triggered action? | 2023-03-18 | You should have 3 options to choose from 1: Camera - snapshots only. 2: Video - video only. 3: Camera and video: a snapshot is taken and immediately a video of that event starts. If these don't work contact your provider. | Amazon Customer | 2023-03-27 |
| I have lost the power plug, can you recommend a power plug or wire that can be plugged into camera to charge ? | 2023-01-22 | I didn’t get a plug 😫 But I just use my samsung one and it works fine. | Kitty | 2023-01-22 |
| I have lost the power plug, can you recommend a power plug or wire that can be plugged into camera to charge ? | 2023-01-22 | The camera has a standard micro USB socket. I use my old Samsung phone charger to charge mine. Any decent quality micro USB cable should do the trick. | metswedi | 2023-01-22 |
| I have lost the power plug, can you recommend a power plug or wire that can be plugged into camera to charge ? | 2023-01-22 | Any USB cable with the end fittings for plugging into a mains plug and a smaller fitting to plug into the camera | Rocking D | 2023-01-22 |
| I have lost the power plug, can you recommend a power plug or wire that can be plugged into camera to charge ? | 2023-01-22 | No charger plug is supplied, but you should be able to charge the camera with a mobile phone charger and lead. You should have had a lead in the box. The socket on the camera is the older USB type not the newer type C. | Frankwat | 2023-01-22 |
| Help with resetting, does anyone know if you have to delete the device from the app and reset/reinstall from start when goes offline cannot connect | 2023-05-19 | Hi, It would be best to reset. Use the pin provided and insert into the hole under the grey cover then reinstall. | P T Millington MRCSEd | 2023-05-19 |
| Help with resetting, does anyone know if you have to delete the device from the app and reset/reinstall from start when goes offline cannot connect | 2023-05-19 | Sorry can't help | Ron harvey | 2023-05-19 |
| Help with resetting, does anyone know if you have to delete the device from the app and reset/reinstall from start when goes offline cannot connect | 2023-05-19 | You can delete the app at any time and reinstall. It should however reconnect automatically once your internet is restored. | Pat Morgan | 2023-05-19 |
| Help with resetting, does anyone know if you have to delete the device from the app and reset/reinstall from start when goes offline cannot connect | 2023-05-19 | Hey, normally you need to remove the camera. Not happened with this camera so far but I have other brands and I have to do it | danilo dellepiane | 2023-05-19 |
| Has anyone set this up to continuously record to the SD card? if so how many days do you get | 2023-05-04 | No I haven't, even with a solar panel to recharge the camera battery it would be dead in a few days. | Drew1892 | 2023-05-04 |
| Has anyone set this up to continuously record to the SD card? if so how many days do you get | 2023-05-04 | Yes, it depends on the size of the SD card and the sensitivity settings for recording photos and videos. I have a 64GB card lasts about a month so maybe 128GB. | Brian Del | 2023-05-04 |
| Is the connector for charging the unit Type-C or mini-usb? | 2023-03-06 | mini usb | Mr Anthony Phillips | 2023-03-06 |
| Recording upside down, camera can only be ceiling mounted as it’s not strong enough to hold upwards. Can the settings be adjusted to record correct? | 2023-01-25 | I mount then vertically and they work perfectly. So not sure I can help. | ICP | 2023-01-25 |
| Recording upside down, camera can only be ceiling mounted as it’s not strong enough to hold upwards. Can the settings be adjusted to record correct? | 2023-01-25 | Could never get to work, received replacement still couldn't get to work, same problem as you with mounting, has to hang upside down, gave it away. | GILLIAN BROWN | 2023-01-25 |
| Recording upside down, camera can only be ceiling mounted as it’s not strong enough to hold upwards. Can the settings be adjusted to record correct? | 2023-01-25 | yes in settings there is am option to set it straight same happened to me picture was up side down un till i realized it can be changed in settings | Mr Anthony Phillips | 2023-01-25 |
| Recording upside down, camera can only be ceiling mounted as it’s not strong enough to hold upwards. Can the settings be adjusted to record correct? | 2023-01-25 | yes u can go to cam live top right hand Coner click go to image setting click on screen flip | Kindle Customer | 2023-01-25 |
| Recording upside down, camera can only be ceiling mounted as it’s not strong enough to hold upwards. Can the settings be adjusted to record correct? | 2023-01-25 | Yes, you need to correct the view in image settings in the App and ask it to flip the image | Elle1801 | 2023-01-25 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | I am only using the sd card, so I’m sorry can’t advise about the app. | Christine Rogers | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | Cloud edge app is to control and live view your camera- You have to options 1- use subscription it stores it on cloud. 2- have an SD card records directly (can view the history through cloud edge app & downloads then) Hope this helps! | Tech Therapy | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | You can use either, I've just gone for 128gb SD card. | Drew1892 | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | You can use either I use SD card | Brian Del | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | Hi, you can use cloud only if you wish | GrahamO | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | I only use the SD card at present. No need to use cloud storage if you don't want to. | Mr G Collinge | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | The alerts are stored on your sd card and on the cloud edge. You can keep in touch on alerts and visual checks from the cloud edge on your phone, so you could initially start with just the cloud and leave out the sd card. Personally I prefer to have both. | Pat Morgan | 2023-04-11 |
| Hello, when purchasing this camera is the option to either use the cloud edge or the sd card? is it one or the other or do i need both? | 2023-04-11 | I use cloud edge and have also installed an sd card as well".. | Amazon Customer | 2023-04-11 |
| I have another different IeGeek camera. How would that work with the app? | 2023-01-25 | yes | Mr Anthony Phillips | 2023-01-25 |
| Am i correct in saying that if i choose to have sd card storage only and some one steals the camera with the card installed any evidence will be lost? | 2023-03-18 | Hi. We have ours linked to our phone and the photos stay on the phone even if the camera get stolen | Amazon Customer | 2023-03-19 |
| Am i correct in saying that if i choose to have sd card storage only and some one steals the camera with the card installed any evidence will be lost? | 2023-03-18 | Yes | Simon White | 2023-03-19 |
| If motion detection is on will this get set off by cats and dogs or only humans? Can it tell to ignore pets and only activate when humans are present? | 2023-04-23 | Motion is motion you can adjust the sensitivity or setup the AI intelligence in the app to screen for animal movement. | Brian Del | 2023-04-23 |
| If motion detection is on will this get set off by cats and dogs or only humans? Can it tell to ignore pets and only activate when humans are present? | 2023-04-23 | A lot depends on what sensitivity you have set. Mine triggered once when our cat was directly underneath the camera but the sensitivity was set to max. Mine now seem to ignore the cats and just triggers on human detection. Snow heavy rain or wind induced motion are ignored. | Mr G Collinge | 2023-04-24 |
| If motion detection is on will this get set off by cats and dogs or only humans? Can it tell to ignore pets and only activate when humans are present? | 2023-04-23 | It can be set off by cats and dogs. You could try and turn the motion detector setting up or down. | lynn astbury | 2023-04-24 |
| If motion detection is on will this get set off by cats and dogs or only humans? Can it tell to ignore pets and only activate when humans are present? | 2023-04-23 | Sorry have no pets so can not advise, however you can adjust the sensitivity of detection and the area of detection. Definately not triggered by birds!! | Pat Morgan | 2023-04-24 |
| If motion detection is on will this get set off by cats and dogs or only humans? Can it tell to ignore pets and only activate when humans are present? | 2023-04-23 | This is an extract from the manual: 2.If you need to recognize animals, you need to turn off "Alert when only people appear". | BRU | 2023-04-24 |
| If motion detection is on will this get set off by cats and dogs or only humans? Can it tell to ignore pets and only activate when humans are present? | 2023-04-23 | Only once has a cat triggered the camera and many pass through as do foxes. | Jacqueline Chelliah… | 2023-04-24 |
| If you go for the cloud storage option and don’t also use a local storage (sd card) does this mean if the wifi goes down the device will lose footage? | 2023-02-21 | yes that's correct - there's no mechanism (like bluetooth or an internal SIM card for example) on this camera to send/store pictures if your wifi goes down and you don't have a sd card installed | D. B. | 2023-02-21 |
| If you go for the cloud storage option and don’t also use a local storage (sd card) does this mean if the wifi goes down the device will lose footage? | 2023-02-21 | Yes | Alan Harbron | 2023-02-21 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | To view the images and videos produced you'll need the App either on your phone or Pc or laptop, I have a Android phone with the App, and also have App loaded on my Apple Pc, both phone and Pc seem to work fine. You will need to open an account with Igeek. | Amazon Customer | 2023-06-04 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | I don't have an iPhone, but downloaded the iegeek app onto my Samsung galaxy tablet. It works fine | Ron harvey | 2023-06-04 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | Yes you will need the app which will need to be on a device ie laptop, iPhone, up iPad etc. | Hazy | 2023-06-04 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | Yes you need the app only in any phone. | Oleg | 2023-06-04 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | You can watch the camera from an ipad | BRU | 2023-06-04 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | You will need a smart phone | P T Millington MRCSEd | 2023-06-04 |
| Do I need to have an iphone and app to have one of these? I don't an iphone or use apps? | 2023-06-04 | Yes you need both | Pat Morgan | 2023-06-04 |
| How long is the solar panel cable for this? | 2023-03-06 | mini usb | Mr Anthony Phillips | 2023-03-06 |
| Can this solar panel be used for another iegeek camera, or do they come in one piece? | 2023-03-19 | The camera is a separate item to the solar panel the connection is mini usb so you could use the solar panel for something else if that has a mini usb connection on it | D. B. | 2023-03-19 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | I find it really easy. You just unscrew it from its base. Base stays attached to wall. I don’t unscrew it if it’s wet though as it’s too slippery and I don’t want to drop it! | Kitty | 2022-12-30 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | Easy, but not a good camera. | Karon R. | 2022-12-30 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | Very easy. I did buy the solar panel and it works great. Maintains battery at around 98%. Would recommend getting the camera and solar panel. | Stuch | 2022-12-31 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | very easy just un screw charge it in doors then put it back so easy , in the summer get a plug in solar panel | Kindle Customer | 2022-12-31 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | Very easy…Mine is on a magnet so you just pull it off | Rocking D | 2022-12-31 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | I keep this camera on the table in the room. So far I have not connected it to the chargers | Vio | 2022-12-31 |
| How easy is it to take this camera down to recharge it? | 2022-12-30 | yes | Mr Anthony Phillips | 2023-01-02 |
| How good is the motion detection, especially at night or when night and raining. Does it constantly send alerts during the night if an ant walks past? | 2023-05-04 | Yes very good | Brian Del | 2023-05-04 |
| How good is the motion detection, especially at night or when night and raining. Does it constantly send alerts during the night if an ant walks past? | 2023-05-04 | It doesn't pick up anything in the night (pitch dark, no street lights). Even if you walk past 2 metres from the camera. It seems the sensor needs some light in order to recognise movement. No problem with the rain though. During the day, it only alerts you on human movement, it doesn't alert on moving cars or animals. | susanna kholodenko | 2023-05-06 |
| The history option disappeared when the free trial of the cloud ended. but i have an sd card. do i still need cloud subscription to see the history? | 2023-05-04 | My camera has an SD card but the history is limited because when the space is used up it starts recording again from the beginning. | Amazon Customer | 2023-05-04 |
| How do i adjust the PIR detection range | 2023-01-03 | Go into the app, choose the small cog on the home screen. Then choose settings, Alarm Management, then Alarm area. The app will then show the area the camera will cover. You can increaser or decrease the area by choosing the squares the camera covers. | Tony R | 2023-01-03 |
| How do i adjust the PIR detection range | 2023-01-03 | Part of the set up in the app | Mr. Adrian Mcloughlin | 2023-01-03 |
| How do i adjust the PIR detection range | 2023-01-03 | I don't think you can? | Derek | 2023-01-03 |
| Why am i suddenly i'm getting 'no video available' when i press the triangle to play? help! | 2023-03-25 | If you email ieGeek with your problem, they will contact you very quickly to help. I have found their customer support excellent. Hope this helps | Tina | 2023-03-25 |
| Why am i suddenly i'm getting 'no video available' when i press the triangle to play? help! | 2023-03-25 | The wifi signal might be poor - check how strong your wifi signal where you “placed” the camera, in my case I had to get a WiFi extender. Hope this helps! | Tech Therapy | 2023-03-25 |
| Why am i suddenly i'm getting 'no video available' when i press the triangle to play? help! | 2023-03-25 | Is your camera still connected to your WiFi /internet | Kevin smith | 2023-03-25 |
| could it be run whilst charging - in a dry/weather proof installation protected from the weather of course? | 2022-12-19 | I don't think so, no | Rose | 2022-12-19 |
| could it be run whilst charging - in a dry/weather proof installation protected from the weather of course? | 2022-12-19 | I can’t see any reason why not but they do hold their charge for weeks. They are really good cameras, in fact better than our CCTV which cost us over £500! | Chicken lady | 2022-12-19 |
| could it be run whilst charging - in a dry/weather proof installation protected from the weather of course? | 2022-12-19 | It can be charged using a solar panel, apart from that I would not know? | Derek | 2022-12-19 |
| could it be run whilst charging - in a dry/weather proof installation protected from the weather of course? | 2022-12-19 | Yes its works whilst under charge. | NIKKI WATSON | 2022-12-19 |
| could it be run whilst charging - in a dry/weather proof installation protected from the weather of course? | 2022-12-19 | Yes, depending on how u fit it, u can also put a small cover on top of it. | Paul | 2022-12-21 |
| How do you use the wall mount? It keeps just flopping around. | 2023-02-16 | You need to tighten the white plastic nut up quite tight | Dave | 2023-02-16 |
| How do you use the wall mount? It keeps just flopping around. | 2023-02-16 | Video could not be loaded | ICP | 2023-02-17 |
| How do you use the wall mount? It keeps just flopping around. | 2023-02-16 | Screw to a wall with screws provided. Use the white cog to tighten | Rose | 2023-02-17 |
| How do you use the wall mount? It keeps just flopping around. | 2023-02-16 | 2 parts to tighten... should be easy to stablelise. | A. Toal | 2023-02-17 |
| Where do I buy rubber protection sleeves for my camera | 2023-01-16 | make some from an old inner tube | Mr Anthony Phillips | 2023-01-25 |